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pkeogh
April 16, 2019
Solved

At year end I accrued revenue and set up a customer receivable. On Jan. 1st I reversed this journal entry. How do I get rid of overdue items in accounts receivable?

  • April 16, 2019
  • 2 replies
  • 0 views
i.e. the journal entry was linked to a customer; the customer now has open items; even though they net to $0 they are still "open"
Best answer by

Thank you for posting in the Community, @pkeogh.

 

I'm here to help get rid of the overdue items in your accounts receivable. 

 

You'll need to link the journal entry you created and the reversed journal entry to remove the overdue status.

 

Here's how:

 

  1. On your QuickBooks account, go to Sales and select Customers.
  2. Select the customer and open the Transaction List.
  3. Create a Payment transaction to link the two journal entries.
  4. On the Receive Payment window, you'll see the outstanding transaction for the first JE you created and the reversed JE on the Credits. Make sure they are both checked before you click the Save and close tab.

 

That should do it. Both JE status will show as Paid after you link the two journal entries. 

 

If you need other references in the future, please feel free to access our site: Help articles for QuickBooks Online.

 

Keep me posted if you have additional questions about removing overdue status in QuickBooks. I'll be here to help however I can.

2 replies

K
Kirill - CloudBusiness LLC
April 16, 2019

Hello,

  As a workaround, you can use Business Importer to delete Items needed from your QBO Company. This app has Free Trial period, so you'll be able to resolve your issue while testing it.

  I hope it will save you a lot of time!

A
Anonymous
Answer
April 16, 2019

Thank you for posting in the Community, @pkeogh.

 

I'm here to help get rid of the overdue items in your accounts receivable. 

 

You'll need to link the journal entry you created and the reversed journal entry to remove the overdue status.

 

Here's how:

 

  1. On your QuickBooks account, go to Sales and select Customers.
  2. Select the customer and open the Transaction List.
  3. Create a Payment transaction to link the two journal entries.
  4. On the Receive Payment window, you'll see the outstanding transaction for the first JE you created and the reversed JE on the Credits. Make sure they are both checked before you click the Save and close tab.

 

That should do it. Both JE status will show as Paid after you link the two journal entries. 

 

If you need other references in the future, please feel free to access our site: Help articles for QuickBooks Online.

 

Keep me posted if you have additional questions about removing overdue status in QuickBooks. I'll be here to help however I can.

    P
    pkeoghAuthor
    April 17, 2019

    Thank you so much, Lily! That's just what I needed. I had been almost there, close, all around it... your answer brought me the final steps to completion and closure! Feels good - thanks!

    Pam

    A
    Anonymous
    April 17, 2019

    You're most welcome, @pkeogh.

     

    I appreciate you following up with me and am glad to hear you've completed the final steps. :)

     

    By the way, if you want to stay current on all the QuickBooks news and updates, you can check out this cool blog from our QuickBooks Team: The QuickBooks Blog.

     

    The Community always has your back, so don't hesitate to let me know if you have other questions about overdue items. Cheering you to continued prosperity. 

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