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MaryBinSD
December 29, 2022
Question

Backup will not restore

  • December 29, 2022
  • 1 reply
  • 0 views

I just recently bought the QuickBooks 2023 for windows -- with the help of Quick Books I converted my accounts from Mac Quick Books 2015.  I used these accounts with no problem.  NOW my Ranch account will not open -- has just disappeared.  However it looks like I have a backup (20.9 MB (21,970,944 bytes) -- the size is a little bigger 26.2 MB (27,574,272 bytes)  )  but when I went to restore it, the program just ignores the restore, no error message, just goes back to the restore screen.  I was on the phone with QuickBooks for several hours yesterday -- we just kept trying to restore (with the same results) -- they had me move from my One Drive desktop location to the QuickBook location on my computer under Backup file, with no difference.  In the end she told me I had to find the OLD file that we installed back in early December, of course I have done much accounting since then -- so I hope to restore my latest backup.  What other checks could I do? I am using Windows 11 on my Dell laptop.  

    1 reply

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    December 29, 2022

    Can you open the sample file?

    M
    MaryBinSDAuthor
    December 29, 2022

    Yes   And my other two accounts, just fine

    MJoy_D
    MJoy_D
    December 29, 2022

    I can help you with restoring your backup file, @MaryBinSD.

     

    I recommend fixing your company file with QuickBooks File Doctor to resolve the issue you're seeing while attempting to restore a backup company file. All you have to do is download and install QuickBooks Tool Hub. Then, launch the Quick Fix my File and QuickBooks File Doctor applications.

     

    Here's how:

     

    1. Close your QuickBooks Desktop (QBDT).
    2. Update or download the most recent version of the QuickBooks Tool Hub.
    3. Open the file and follow the on-screen steps to install the tool hub.
    4. Once done, click on Company File Issues.
    5. Select Quick Fix my File and then click on OK. Once done, launch your QuickBooks.

     

    If the error persists, run QuickBooks File Doctor. Follow the steps below:

     

    1. From the tool hub, select Company File Issues.
    2. Click on Run QuickBooks File Doctor and choose your company file from the dropdown menu. If you don’t see your file, select Browse and search to find your file.
    3. Select Check your file (middle option only) and then Continue.
    4. Enter your QuickBooks admin password and then select Next.
    5. Follow the onscreen steps to finish the process. 

     

    I'm adding this article for more troubleshooting steps if the error persists after trying the resolution I provided above: Fix data damage on your QuickBooks Desktop company file.

     

    After resolving the error, here's how to set up scheduled automatic backups: Back up your QuickBooks Desktop company file. It'll also show you how to change your backup settings.

     

    I'm always here if you need more help restoring your backup file. Let me know by leaving a reply below. Have a great rest of the day!

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