Skip to main content
D
deborahclelland
May 6, 2024
Question

Balance Sheet-something is wrong fixing is the message

  • May 6, 2024
  • 1 reply
  • 0 views

I am using Quickbooks Online and I was using it all day but now my Balance sheet won't drill down and let me see the details.  I tried Chrome, Edge, turning it off on.  I keep getting a message that Something went wrong and we are fixing it.

 

1 reply

N
NCook220
May 6, 2024

I'm having the same issue. We aren't the only ones. Refer to Quickbooks Status page: https://status.quickbooks.intuit.com/

C
Carneil_C
May 6, 2024

Hello, @deborahclelland & @NCook220.

 

Thanks for bringing this to our attention. Please know that this isn't the kind of experience that we want to give you.

 

We're glad to inform you that this issue about being unable to access transactions from the report resulting in an error message you've encountered has been resolved. We truly appreciate your patience and understanding while we worked to fix it.

 

If the issue persists on your end, feel free to reach out to our Customer Care Support Team. They'll be able to have a screen-share session with you and guide you on the fix. Here's how:

 

  1. From the Search tab, click Contact Us.
  2. Enter your question and select Continue.
  3. Review and choose from the following: Have us call you or Chat with us.

 

You can visit this link to view the current status of the issue: https://status.quickbooks.intuit.com/

 

Moreover, these handy resources might be handy in organizing your company transactions: 

 

 

If you still have any trouble with your reports in QuickBooks Online, please let me know, and I’ll do everything I can to help here in the Community! Keep safe always.

Terms & ConditionsAccessibility statement