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cc1515
February 1, 2023
Question

Bank balances chart of accounts wrong. Registers & Balance Sheet right.

  • February 1, 2023
  • 2 replies
  • 0 views

The bank balances in my chart of accounts are incorrect.  However, the registers and the balance sheet agree and are correct.  Why is the chart of accounts wrong and how do I fix it?  I have re-booted, I have installed current updates.  I even cleared cache.  Tried chatting with support, but obviously I did not have the agent's full attention.  After repeating my question to her twice, I waited and waited for a response....nothing.  So I left the chat since she couldn't see fit to respond to my 2nd answer to her question.  My time is valuable, we pay for support and we get trash support - this is nothing new..  Does anyone out there have any suggestions?  My thought is maybe rebuilding the file?  Thanks.

    2 replies

    MaryLandT
    MaryLandT
    February 1, 2023

    Hi there, cc1515.

     

    The bank balance on the Chart of Accounts should match the Balance Sheet report and registers. Can you please send a screenshot of these three statements with their balances on them? That'll help me check how you pull them up.
     

    To send a screenshot, click Reply below, then use the Insert Photos icon. Here's a visual guide for you.

     

     

    I'll keep this post while waiting for your response. Thank you and take care always!

    C
    cc1515Author
    February 2, 2023

    I am not posting a screenshot showing our bank balances or our balance sheet, sorry.  This is how I pull them up:

     

    1.  Open Chart of Accounts

    2.  Look at the bank balances shown there.

    3.  Open the register for the bank account.  Look at the balance there.

    4.  Run the Balance Sheet Report, look at the bank balances there.

    5.  The Register and the Balance Sheet agree and are correct.

    6.  The Chart of Accounts is different and is wrong.

     

    Not sure what else I can tell you.  We are on Enterprise desktop.  All balances agreed until last week.  All bank accounts were reconciled end of December.  I have cleared cache.  I have re-booted.  I have made sure latest update is installed.  We condensed our file several months ago.  It is probably still rather large, but not nearly as large as before.  The only thing I can think of is to rebuild the file, but I would like to avoid that.  Thanks.

    M
    MirriamM
    February 2, 2023

    Hello there, @cc1515. Thanks for getting back to us and providing additional information about your concern.

     

    I have checked my tools and haven't seen any reported issues about incorrect bank balances in the Chart of Accounts. To further investigate this odd behavior in your company file on your QuickBooks Desktop (QBDT) account, I recommend contacting our Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session.

     

    To reach them, here's how:

     

    1. On your QuickBooks account, go to the Help menu at the top.
    2. Select QuickBooks Help.
    3. Choose "Contact Us."
    4. Enter the issue or topic in the field box, then select Continue.
    5. Sign in to your Intuit account.
    6. Click Continue and then Continue with my account. If you don't already have an account, create a new account.
    7. Check the code in your email and enter it.
    8. Select Continue.
    9. Choose to chat with us or have us call you.

     

    You can also check out this link for more information on contacting them: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

     

    For future tasks, here's a great resource about the best practices when reconciling: Reconcile Hub. 

     

    Reach out to us if you have questions when working with your QBDT account. We're here to help you in any way. Have a good day

    L
    lmdetert
    February 10, 2023

    I have the same problem. I don't believe this is a new issue, surprised QB support isn't aware of it. Frustrating!

      E
      elmasteen
      April 26, 2023

      Hi

      I'm having the same issue.  I've got a bank account that is zero in my register, but on the chart of accounts it shows a balance of 9,464.00

      Also, my other bank accounts also not in balance

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