Question

Bank Feeds error: Non-printable errors

Forum|Forum|5 years ago
July 31, 2020
8 replies
0 views

How do I fix 'bank feeds error: Non-printable letters in Quickbooks names".

Not been a problem with Amex for years. Started 2 months ago.

Amex says Quickbooks issue. Quickbooks says Amex.

Hours on phone now for days.

QuickBooks Desktop

BigRedConsulting

The message appears to refer to your existing lists in QuickBooks, to your various names lists, and your chart of accounts.

It seems like a cop out to me: If QB can handle these special characters, then banks fees (part of QB) should as well. Or put another way, does QB support these extended characters, or not? Which is it? There should a standard that all QB features adhere to.

I'd be curious to find out what that knowledge base article says, as I wouldn't know how to find "Non-printable characters in QuickBooks Names" from within QuickBooks, whatever that means (it is so non-specific as to be a useless description.)

C

Carlos71

I have the same problem but I cannto desactive my bank account, and also I realize that the rounting number is not correct how can i fix it?

A

AbegailS_

Hi there, @Carlos71.

There are solutions you can perform when you can't deactivate an account. You can start by closing QuickBooks and running it again as an administrator.

Then, re-sort the Chart of Accounts list to make the accounts go back to their default order and undo the changes you made. This can often repair issues in your list that prevents you from deactivating bank feeds.

Here's how:

From the Lists menu, select either Chart of Accounts.
Mark the All Names checkbox.
Click Edit at the top left of QuickBooks.
Select Re-sort List.
Click OK.

I'm adding this article so you can perform other solutions if you're getting the same results: Fix issues when deactivating bank feeds.

Once done. try to disconnect your bank from the Bank Feeds. Let me show you how to do it.

Go to Lists and then select Chart of Accounts.
Right-click the account you want to deactivate. Then select Edit Account.
Go to the Bank Settings tab.
Select Deactivate all online services and then OK to confirm.
Click Save & Close.

After disconnecting, restart your QuickBooks program for changes to take effect. Then, re-run it as administrator.

Once back in, go back to the Bank Feeds and connect your bank again.

If the issue persists, I recommend contacting our QuickBooks Desktop Live Team. They can check if there are other things you need to do to further assist you.

Don't hesitate to post your concerns or let me know if you still have questions or clarifications about banking. I'll be here to help. Have a nice day!

D

DEEDEE23

I received the same error. The chat advisor for quickbooks told me to deactivate my bank account and reactivate it

B

BookkeepingLaura

Did it work to disconnect account and reconnect?

MJoy_D

I can help in resolving the error you have with your bank account, @BookkeepingLaura.

You can resolve this online banking error by finding and removing the non-printable characters inside your QuickBooks account.

First, make sure to create a backup of your QuickBooks Desktop company file so you can restore your data if you ever run into problems. Then, switch to Single User Mode. You can go to the File menu and click on Switch to Single User Mode.

Once done, follow the steps below on how to switch to Register Mode. This uses the account register to add or match transactions.

Go to the Edit menu and click on Preferences.
Select Checking and choose the Company Preferences tab.
Under the Bank Feeds section, switch to Classic Mode (Register Mode).
Click OK.

You can now find and remove all non-printable characters. These non-printable characters may occur in any of these names:

Chart of Accounts names
Customer and Jobs names
Vendor names
Employee names
Other names

These non-printable characters are those that are not available on a computer’s keyboard. You can now open each list of names, edit, and remove the non-printable character. After resolving the errors with non-printable characters, you can now switch back to Express mode.

See this switch between banking modes article for more information. Also, here's how to fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

I'm always here if you need more help with your bank connection. I'm always here to help. Have a wonderful day!

E

Ethel_A12

Allow me to lend a hand here, @Howdy47.

Let me provide you with the steps to remove all the non-printable names in your QuickBooks Desktop account.

Here's how:

Open each list of names.
Note: For all the lists, make sure to show all the active and inactive accounts and names to avoid the error in the future.
Find the non-printable name. Right-click on it, then click Edit from the options.
Choose and remove the non-printable character.
Hit OK.
Repeat steps for other lists of names.

I'm adding this article for more information about non-printable character online banking errors: Online Banking Error: Non-Printable Characters in QuickBooks Names.

For your future reference, refer to this article to add and match bank feed transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

Keep in touch with me if you still need more help with online banking errors. I'll be here for you. Have a great day!

M

Mobilesource

We have been using QB for more than 20+ years. I've been calling them for 3 weeks asking to help us with this issue that was caused by them; all I get is that I need to find IT person to figure this out.

I can't believe that answers. This license is not inexpensive, we pay thousands of dollars for customer service too and they can't figure this out or Customer service representatives aren't reporting this problem to QB.

QB needs to find a solution, we have hundreds of thousands names, item, etc and it will be impossible to figure this out.

They don't even know which ones are the characters that need to be removed/revised.

QB needs to release an update and eliminate this situation, there is a glitch and they need to take care of this immediately.

The instructions they give to have the problem resolved is for smaller companies with smaller data bases. They shouldn't even have to create this problem in the first place.

A

accountant copy failed

How can there not be an easy way to identify the specific issue name?

If nothing else, the Verify Data could change it from whatever character is not allowed into a dash so that it will all work again.

It shouldn't be this hard.

M

Mobilesource

I contacted QB several times, the representatives have no idea which characters are the ones.
We worked with our database for days and they can't figure it out because they are not aware of what to look for.

QB need to escalate this problem They are telling me I need an IT Company, that is not the case. There is something they did with the new version and it has to be fixed.

A

accountant copy failed

Ours ended up being a blank entry that was hidden, so be sure to check your INACTIVE names also.

In this case, it looks like someone hit enter without typing anything (as a Vendor) and it saved that way. Then instead of deleting it, which they probably didn't have permissions to do, they made it inactive (although still blank). The fact that QBs allows it to be entered, missing a very simple data validation, is just amazing to me. So simple to fix, yet it's still allowed, which causes issues later.

V

vdhgrafx

I logged into my Intuit account and noticed the company name defaulted to a name that included characters that didn't belong. ie. &@;

I spoke to the support ppl and I sent in a name change to correct it. I also removed all special characters in all the names I could find related to the account, customers, vendors and such... and restarted the program. I am STILL getting the error message.

It says, once submitted, the name change takes 3-4 days. I will post an update after the name of the company is updated.

Had anyone else had any luck fixing it or being able to input transactions?

S

stepha1

I had one vendor name out of thousands that I errantly put a space (literally hit the space bar one time) in front of and it threw my entire system off as reported by all the other contributors on this chain. This has vexed me for months! I finally resorted to individually entering statement and account charges which took loads of time. BUT...with fresh eyes I looked into it today and worked out "my" problem. See below on what worked for me.

I went to Vendor Center --> Clicked on the drop-down arrow next to 'New Vendor' --> selected 'Add Multiple Vendors'-->clicked on the 'view all' vendors.

I noticed that a vendor starting with the letter 'R' was listed first (yes, above my number named and letter A beginning names) and its formatting (a literal one blank space before the letter 'R') was off compared to the rest of the list. I fixed that by back spacing the measly one space and saved my work. I went directly to bank feeds and viola...it was working beautifully again. I am not sure if anyone has suggested to look at this issue through the "Add/Edit Multiple Vendors" approach, but it put my problem "Name" at the very tippy top of the list and that is literally all that it was...one space.

I hope this helps someone else out there! Good luck!!!

T

tockj

YAY FOR YOU! IT WORKED!!!

S

ShyMae

Welcome to the community space, tockj.

We're glad to hear that the information shared above was helpful to you. We continually strive to improve our product to make your experience with QuickBooks even better.

You can always return here if you need help with anything else in QuickBooks. We'll be right here to assist. Best wishes!

N

nissanleafer

I had the same problem and the solutions provided were not very helpful because manually reviewing hundreds and, possibly, thousands of Names is not something that is simple to do. What finally made it so much simpler to find the errant characters in my QB lists was to use the Reports, Lists menu option to view all of the Customers, Vendors, Employees, and Other Names as reports. When viewed this way any "unsupported" characters show up as garbled in the report output. It turned out, in my case, that I had an accented e for a customer from Canada who has been in our QB for years. When I changed the accented e to an "e" the error disappeared.

Had I not seen the list of customers as a report, I would have never found this problem because I thought the error had to with something that had been recently added to QB.

Hopefully, this is useful for somebody else.

S

saavedra13

Three different representatives today and they all have given me different reasons for this error.

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