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M
mwenceslao15
October 15, 2024
Question

Bcc issue in invoice emails. I added email address, but it does not appear in the emails when i click review and send in the invoice options

  • October 15, 2024
  • 1 reply
  • 0 views
Bcc in Sales tab in Accounts and Settings

1 reply

J
JoanaC
October 15, 2024

I'm happy to help you show the BCC on your review and send window, mwenceslao15.

 

We can click the blue icon beside the email address to view the CC and BCC emails. Follow these steps:

 

  1. Create Invoice.
  2. Click Review and Send.
  3. Hit the CC/BCC blue tile to show the email addresses.

 

Additionally, I'm sharing this article if you want to customize your sales templates: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Leave a reply if you still have questions about your invoices. Have a great day. 

M
mwenceslao15Author
October 15, 2024

Yes, that is what I am doing but the added email in the setting is not added in the invoice emails. Few months back, there was no issue. 

R
Rasa-LilaM
October 15, 2024

We strive to make your experience with QuickBooks Online (QBO) as smooth as possible, mwenceslao15. Let's go through some troubleshooting steps to make sure the email you entered in the Account and settings will show up on your invoice.

 

Cached data in your browser can sometimes cause issues with the online application. To eliminate any potential disruptions, log into QuickBooks Online (QBO) via private browsing or incognito mode. These browsing sessions prevent cookies from being stored on your computer, making it a great place to identify webpage issues.

 

Here are the shortcut keys on how to open a private browser:

 

  • Google Chrome: Press Ctrl + Shift + N.
  • Safari 11 or newer: Press ⌘ + Shift + N.
  • Mozilla Firefox: Press Ctrl + Shift + P.
  • Microsoft Edge: Press Ctrl + Shift + P.

 

Once signed in, open the invoice and check the email address (Cc/1 Bcc section). If the email shows up in the specified section, clear your regular browser's cache to enhance its performance. You can also consider using other supported web browsers.

 

If none of these suggestions work, I recommend contacting our QBO Care Team to conduct a further investigation into this issue. Our experts will help you apply the solutions as soon as they are available.

 

Here’s a link with tips on how to easily send an email to several addresses: Email a sales form or report to multiple email addresses.

 

If you’d like to apply a discount on your sales forms or process customer payments, refer to the links below for detailed instructions:

 

 

Let me know in the comment section below if you have other sales-related concerns or questions. We're always available to help you out. 

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