Question

Be aware of a scam - people are sending fake QB invoices with a number to call - they will likely use that to scam you. Check the email address - it's not from QB.

Forum|Forum|2 years ago
November 20, 2023
6 replies
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QuickBooks Online

Thank you for sharing your experiences and raising awareness about potential scams. Your efforts are crucial in helping others stay informed and protected from fraudulent activities.

It is crucial to verify that the emails you receive are legitimate to prevent falling for scams, which can be highly convincing. Here are some things to look out for if you are unsure about the authenticity of an email from Intuit.

We never ask for personal info via email.
Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
Any link we email will only be from an intuit.com domain.

Here are some articles that can help you better protect your account and secure your data:

We are delighted to hear about your thoughts on QuickBooks. Your insights are highly valued, and we look forward to hearing from you again. Have a fantastic day!

J

Just_me

Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
Any link we email will only be from an intuit.com domain

@Mark_AG SO DO 99% of the scam emails. It's called PHISHING!! Maybe you should look into and read up on it so you know that you telling people otherwise is COMPLETELY wrong.

J

Jim-Enloe

Yes I received the scam email today at my work address.

Dear user,

We are delighted to notify you that your annual subscription for the Business Essential Plan has been successfully renewed and updated. The charged amount will be accurately displayed on your account statement within a timeframe of 24 to 48 hours. Should you not have authorized this transaction, we kindly request that you promptly reach out to us at [Removed]

Order Id	Invoice Number
VKL96F3172	#JK6FH737255

Description: Business Essential premier

Tenure: 12 months

Price: $295.60

Tax: $30.00

Total: $325.60

If you have didn’t authorize this charge, you must cancel and get a refund of our annual subscription. Please contact our sales team on [Removed].

F

Fieldstone

Mine arrived as a voice mail message from "APS Quick Books" asking for 'Accounts payable' and stating that my card was declined for my ANNUAL service renewal although I'm on a monthly payment.

John wants me to call him back at [Removed]

J

Just_me

Don't call him back. It's a scam.

C

Colors

[email address removed]

We appreciate that you are using our service once more.

We hope you have been enjoying the benefits of your subscription these past years. Your annual subscription has been automatically renewed today. So, we have charged you 449.99$ as an annual subscription. The debited amount will be reflected within the next 24 h on your A/C statement.

Your Renewal Details:

Invoice No: NRTX-01L-XAN789

Total Amount: 449.99 USD

Payment Method: Auto Pay

If you have not done this transaction please Speak with us: '[Removed]' to cancel the order and get a refund.

[ Attached is the INVOICE report we prepared about your purchase. Your software log in details and other useful data are included. ]

However, if no response is received within this time frame, then we shall release this transaction and it will be reflected on your account statement soon

--------------------------------------------------------------------------------------------------------------

This email was sent from a notification-only address that isn't able to receive other emails

They then had me download a app called the connectwise so I can mirror my entire phone information to them, they said that I would have to download a form from that website to contest the charge and claim my refund. At that point I started asking questions and they got really annoyed and said I could hang up unless I want to give them my credit card information over the phone

M

Maybelle_S

Thanks for bringing this to our attention, Colors. Let's review the email you received to protect you against potential fraud in QuickBooks Online (QBO).

There are many reasons in today's environment to be cautious of suspicious messages, including phishing scams, viruses, and other malware.

Intuit uses different email addresses to communicate with its customers. If you've received one that you believe is from us, you may use the information on this link to check if it's legitimate: Official email communication from Intuit Payments.

If it looks suspicious, please forward it to the phishing/spoofing e-mail page so we can review it. You can also visit this link: http://security.intuit.com. It's where Intuit's security team posts information about SPAM and Phishing email attempts.

Intuit employs multiple safeguards to prevent fraudulent transactions, including the utilization of advanced fraud detection technology and constant monitoring of your account activity, ensuring comprehensive protection.

To make sure you'll be able to contact the correct phone support team to avoid scams, please use the following articles:

For a comprehensive guide on spotting suspicious emails and identifying legitimate Intuit addresses, visit this page:

I also included this page in our online resources for future reference. This page covers installing and syncing apps, tracking employee time, and setting up online payments.

Keep in touch if you have further concerns about spam emails. We're always here to guarantee safety and security.

V

Vanderj

I was targeted yesterday by a scammer. I've never used QuickBooks, and probably never would, but... The company I work for uses it. I'd been having issues accessing it, and was trying to figure out what needed to be done. Found a couple of 'help' files or something like that here on the site, it wanted me to enter my name, email, phone number, etc... Claiming that a service representative would call me to help.
I guess they tried to call my cell phone, but it's at home. I can only guess that the scammer looked at my email address (which feature the company name) and called our front desk asking for me by name. They transferred the call and almost immediately like any tech-scammer, they wanted remote access to my computer.

Strange, I thought, but not completely out of the question. Clearly an India scammer, he opened up a notepad and began typing, all the while commenting that my version 23 was out of date, and that was causing me problems. Getting suspicious at this point... the whole company uses 23. He continued to tell me that a newer version (24) was needed, and for the low low price of $999 I could get a 'service pack'

service pack :

1 yr : 6 users : $999.99

3 yr : 6 users : $19,999

Great timing, because the REAL 3rd-party technician was also watching my screen remotely, and immediately notified our front desk to alert me to the scammer.

Here is the problem, I put my real info on THIS (Intuit) website. Within a matter of minutes, a scammer had me on the phone. How would anyone trust their financial, banking, and personal information to a site like this, when a scammer has the EXACT SAME ACCESS?!?

Run!!!!! Run Fast, and delete your info. Stop using an unsecured site like Intuit, unless of course you like funding human trafficking and terrorism.

R

rkeim

Hi all- We run a small business. Today in our business e-mail, I received an invoice FROM OUR BUSINESS for $50 and a link to pay it. It looks legit, and the link allows payment information to be entered just like it would for other vendors I have paid legitimate invoices via QuickBooks payments. They used our logo, address. The invoice item was "services". The phone number was incorrect.

I would like to make sure our vendor / customers are not receiving these invoices. We do not bill via QuickBooks so we are not set up to take payments.

Any ideas?

J

Just_me

Sadly, phishing has become a huge thing, especially with QB.

There is no way for anyone to know if your customers are receiving an email like that.

If you can, send a mass email to your customers informing them of the email, and tell them NOT to pay anything that way, as you do not ask for or receive payments through QB.

Good luck.

(Oh, and some ding dong from QB should be along shortly to tell you that their emails are the ones that end with... They don't seem to be taught anything about phishing).

D

Deity Alpha

Oh, and some ding dong from QB should be along shortly to tell you that their emails are the ones that end with... They don't seem to be taught anything about phishing

The reality is that their paycheck doesn't require an off-script response. And the person responsible for writing the script wouldn't care to educate this community about this phishing technique.

S

SDP

I had a Quickbooks employee via chat provide me with a technical support number that turned out to be a scam. They wanted $999 to help me with my problematic Quickbooks file that was not a problem at all. I do my best to ignore everything relating to Quickbooks. Just stuck with the product for now.

D

Deity Alpha

@SDP

Log into your CAMPS and change your phone number. You may also consider renewing your license through a partner so you don't have to worry about your credit card number.

S

SDAtherly

I just received this email and investigated. Same Invoice number. Thanks for letting us know about this scam.

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