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ddageforde
January 28, 2024
Question

Bill pay can't schedule a payment

  • January 28, 2024
  • 3 replies
  • 0 views
error message saying bill pay can't schedule a payment right now

3 replies

4
4Gal
January 28, 2024

I've noticed this is a random issue for many users since last month. You'll need to sign up for a free Melio account as a backup.

https://affiliates.meliopayments.com/quickbooks

 

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

 

I
IrishNinoJ
January 28, 2024

Hello there, ddageforde.

 

Since you have an error in scheduling your payment in Bill pay, I suggest scheduling again within 24 hours after receiving the error. If the issue persists, I recommend contacting our support team for you to be added to the list of affected users and receive updates via email.

 

Here's how:

 

  1. Log in to your QuickBooks Online company.
  2. Select Help (?).
  3. Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

As your future reference, you can check out this article if you want to make a template for recurring transactions: Create recurring transactions in QuickBooks Online.

 

Let me know if you have further concerns about Bill pay. The Community is here to assist you 24/7.

C
caseycox79
January 30, 2024

Had this issue yesterday, tried again this morning and it is persisting. The Melio backup seems like a crude workaround. 

I
IrizA
January 30, 2024

I can see that you're facing challenges scheduling a payment in QuickBooks Online (QBO), caseycox79. I'm here to help you with this matter.

 

Since you already tried to sign in on the following day, it's best to use other supported web browsers or private browsers to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If the issue persists, it's recommended to contact payments support. They can assist you properly and investigate the cause of this concern by pulling up your account.

 

Here's how: 

 

  1. In your QBO account, select Help (?). 
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue. 
  5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
  6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
  7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

 

You can also find our representative's hours in this material: Contact Payments Support. 

 

In addition, I'll leave this article for you to view if you want to see which bill pay add-on you have in QBO:

Check which Bill Pay you are using in QBO. 

 

Let us know in the comments how it went. We're still here to help if you need further assistance.

R
Raulm
June 14, 2024

Same issue here, did someone find a solution? QBOCare support has no idea of what the reason of the problem is…

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