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bryan-didatiai-c
May 31, 2024
Question

Bill pay stopped working with quickbooks checking, showing quickbooks checking as "Invalid account, use another one" when selecting a payment account.

  • May 31, 2024
  • 3 replies
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Original commenter did not share additional details

    3 replies

    4
    4Gal
    May 31, 2024

    Try opening your QBO account on any private/incognito browser. If the same error persists, you can use a free billing management app to sync with QBO as the backup option.

    S
    SirielJeaB
    May 31, 2024

    Let's perform some troubleshooting steps to resolve your concern and get back on course with managing your Bill Pay transactions, Bryan.

     

    To avoid this error, you'll want to make sure to select the correct bank account you want to use as your funding source. Verify that you're using a US bank to ensure that you can schedule online payments seamlessly.

     

    Moreover, there are times that websites experience browser issues due to stored internet cache files. I agree with 4Gal to open your QuickBooks Online (QBO) in an incognito window or a private browser to optimize your experience. The keyboard shortcuts are as follows:

     

    • Safari: Command + Shift + N
    • Google Chrome: CTRL + Shift + N
    • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P

     

    If it's successful, open your regular browser and delete your browser's history to start anew. If not, you can utilize another supported browser because the one you're using now may have a temporary issue.

     

    Here are some references you can read about handling payments in the future:

     

    Drop by again if you have further concerns with QuickBooks Bill Pay. I'm always ready to give additional details on optimizing your experience within the program. Have a good one.

    P
    pgershon-me-com
    July 2, 2024

    I have a similar problem with an account at JP Morgan Chase.  The account worked fine and then got changed to "invalid account" about two weeks ago.  The same account works fine for contractor payments from QBO, just not bill payment.  I have been on the phone with QBO support almost daily for 2 weeks now looking for resolution - 11 calls so far.  Today a woman kept me on for 1.5 hours before transferring me to another department with a person who barely spoke English.  Friday I was told to get a letter from my bank stating the account was valid and to post the letter on the resolution center.  One problem, QBO did not give me a place to post.  I have the letter.  Quite frankly their customer support is as bad as it gets.  You would think someone over there could handle this situation.  I keep getting the same advice that doesn't work (delete the account from places where it does work, try incognito mode, different browser etc).  The account generated a NACHA error and QBO needs to clear it.  I mistyped the account name at first.  There is no way for me to correct it in this entry and I cannot delete the entry either - and the whole account number is blacklisted.  Crazy problem but you would think they have knowledgeable support to fix.  Its a big bad joke.

      K
      klf3
      October 25, 2024

      was there ever any resolution to this? QBO is holding my account and its money hostage. I can't pay for anything with it, and their "help" just bounces me back and forth between green dot and QBO while authenticating me each time (again).

       

      If anyone knows a workaround, I'd love it. I just need to pay some critical suppliers before I close the QBO account and move to someone I can trust.

      P
      pgershon-me-com
      October 25, 2024

      I finally got mine to work once the NACHA error cleared.  I believe I had to delete the Chase account and then re-enter.  The issue is that I had entitle the account on QBO "XYZ Account Intuit" and Chase rejected the transfer in because the account there was XYZ Account and not XYZ Account Intuit.  Toom almost a month to clear it up but worked like a charm since.  Having said that, the Intuit and Meile bill pay services both take you money on day one and then hold it for about a week before delivering.  When using Chase to make payments it is next day service.  Cost at Chase is slightly more, but not a lot - depends on how many ACHs you send in a month

        K
        klf3
        October 25, 2024

        thanks.  QBO sends me emails when I type questions here telling me I need to contact help, which I've done repeatedly to no avail. I'm going to just empty the account and close the portions of QBO associated with those functions.  Really frustrating to be left hanging with suppliers. I had to go open another business checking account at another bank, and we'll move our business over there so the money can't be held hostage.  $160k in payments held up, and nobody to help.  I can't delete and reopen the account, because it is a green dot / quicken account. Closing it would be a mess too, so I'm stuck until I can dig my way out. Went over to Reddit, and lots of folks talking about the same problem. I'd stay far away from Quickbooks checking.

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