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Bill Pay via QBO - accidentally paid vendor twice - vendor sent back paper checks created by QBO Bill Pay - how do we stop payment and get $ back from QBO? Thanks!

Forum|Forum|2 years ago
January 29, 2024
2 replies
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Tried to use QBO Chat - was given a phone # to call that wasn't Qbooks.

QuickBooks Online

Best answer by 4Gal

Hi Mirriam - that's what I first tried and ended up with the very suspect phone number via your QBO chat support person - as noted above. The more I think about it - someone on your end really should contact me as I believe your chat support people might be sending customers to nefarious phone #s.

@dgha

There is no an easy way to void check with QB Billpay at this time. Try to chat Support again until you get a "reliable and trustworthy" support person.

If you always using checks to pay your vendors/contractors, consider to signup for a free Melio account instead to integrate with QBO. You can easily void any check in the app anytime.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

4

4Gal

Tried to use QBO Chat - was given a phone # to call that wasn't Qbooks.

Really? Can you share the screenshot?

D

dghaAuthor

Hi there - sorry, shut the chat window and wished I didn't - can't see way to find QBO help chat threads.

Phone # I was given was 1-888-918-7521 - person I spoke w/ asked me for my zip code - gave that, said they 'couldn't find my account' - then they asked me for my SSN - said I don't give that out - then they asked where I banked..........so, I asked 'who do you work for? not Qbooks' - they said 'no'. I asked again and they said they wouldn't talk to me anymore and hung up. It was very odd.

I then turned to the community :)!

4

4Gal

Your response of not providing any personal information is correct. When did you pay the vendor? This month or last year?

L

LindaR0412

This is the PROBLEM with QB Billpay....I too requested a check to be sent to a vendor which is still in a 'SHIPPED" status. I have called QB Support twice and spent at least two hours on the phone both times being assured they VOIDED the checks which have never been received by my vendor. However, QB certainly had no problem deducting bill from my checking account. One of my vendors have asked to prove payment was made by providing a copy of the cancelled check, QB can't do that either. Seems like a very flawed system which I will not use again. Just trying to get three checks voided has become a nightmare.

When I attempted to VOID checks myself I get a message: TXN-12912 You'll need to cancel this payment in Quickbooks Bill Pay to void it. Unable to do that as well.

C

Carneil_C

Getting this issue with Bill Pay fixed is our top priority, @LindaR0412. I'll route you in the right direction for support to sort this out.

This isn't the experience we want you to have. I understand that you've already reached out to our QuickBooks Support Team several times. But I recommend reaching out to the QuickBooks Bill Pay Support Team so they can investigate the issue you've encountered profoundly and find a possible fix.

Please know that when contacting them, ensure to reach out to them during their available hours so they can address your concerns promptly.

Should you have other questions about the QuickBooks Bill Pay? Please let us know. The Community always has your back.

FishingForAnswers

@Carneil_C "This isn't the experience we want you to have. I understand that you've already reached out to our QuickBooks Support Team several times. But I recommend reaching out to their QuickBooks Bill Pay Support Team so they can investigate the issue you've encountered profoundly and find a possible fix."

Who is 'their' in this context?

Are the people that Intuit outsources their customer support to outsourcing to somebody else?

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