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PatriciaW1
April 29, 2024
Question

Bill payment couldn't be completed. How do I fix?

  • April 29, 2024
  • 1 reply
  • 0 views
I made a payment on a bill in QuickBooks Online, the amount was debited from the account, but it was rejected by the service provider's bank. QuickBooks refunded the money a few days later, but the bill remained marked as paid. How do I fix this?

1 reply

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IrishNinoJ
April 29, 2024

Hello there, PatriciaW1.

 

To fix this, you need to delete the paid bill and recreate one. Let me guide you on how to do it:

 

  1. Go to the Expenses menu and click the Bills tab.
  2. Select the Paid tab, navigate to the transaction you want to correct, and click the Show payments dropdown.
  3. Choose Delete bill and Click Delete to confirm.

 

Once done, follow these steps to create a new bill:

 

  1. Click the Add bill dropdown and select Create bill.
  2. Fill out all the necessary information.
  3. Hit Save and close.

 

I'll keep an eye out for your reply. And if you have any other QuickBooks-related concerns, feel free to include them in the comments. We're here to assist you 24/7. Have a great day!

P
PatriciaW1Author
April 29, 2024

I really appreciate your help!! But even if I delete the bill, the debited amount will still show up in the bank transactions. So, there will be the debited amount, the check we issued to pay the supplier, and the refund that QB issued to me... I know that I can also void the payment of the bill, then the bill goes back to being open, and I can match it with the check that actually paid the bill. But still, the initial debit and the refund will remain there. What do I do with them?

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Ethel_A12
April 30, 2024

Thank you for getting back to us, @PatriciaW1.

 

I'll show you another option to record the returned payment in QuickBooks Online.

 

You can create a deposit transaction that will affect the Accounts Payable.

 

Here's how:

 

  1. From the + New tab, select Bank deposit.
  2. Choo=se the bill.com as the Account.
  3. Select your vendor's name on the RECEIVED FROM field.
  4. Choose the accounts payable in the ACCOUNT section.
  5. Enter the AMOUNT.
  6. Click Save and close.

 

For future reference, you can read these articles to help you manage vendor payments in QuickBooks Online:

 

 

Let me know if you have questions about vendor payment in QuickBooks Online. I'm always here to help. Have a great day.

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