Bill payment not working

No worries, I'm happy to help you resolve the bill payment issue, norfino.

Did you receive any error messages while using the Bill payment feature? If so, may I know the exact wording of the error? This way, I can double-check our reports and give a suitable solution to help fix the issue. 

You can click the Drag and drop here or browse files to attach or the camera icon to attach screenshots. See the sample picture below for more reference: 

In the meantime, I'd recommend logging into your account through incognito mode, as Fiat Lux - ASIA was also mentioned. QuickBooks can act strangely when you have too much cache in your regular browser. This way, we can see if the problem is with the browser.

Here are the shortcuts for the keyboard:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once logged in, access the bill payment again to verify the error is resolved. If fixed, please return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache.

Once everything is fixed, continue paying your vendors. For more information, see this link: Enter and manage bills and bill payments in QuickBooks Online.

Moreover, check out the following articles below to learn how to use Bill pay and manage vendor transactions in QuickBooks: 

• Learn about QuickBooks Bill Pay
• Enter expenses, pay bills, write checks, and manage suppliers.

Get back to us if you have other questions or concerns. You're always welcome to post here anytime. Take care!

I'm getting the same pop up. Won't allow me to get to bill pay, just keeps sending me back when I close it. The announcement that something new is coming doesn't include anything about the current service being unavailable in the meantime.

@wcm 

Try to signup a separate Melio account as I mentioned earlier.

In the same boat here.  Processed a bill payment last week with Melio, no issue. Now theres a QB message and it won't let me pay anything.  There needs to be a work around for this. 

Hey there, Ravin. I'm here to assist you in figuring out why you're seeing that message and give you some troubleshooting steps to resolve it.

Your browser might be blocking third-party cookies, causing the message to pop up. To fix this, please double-check your browser settings and ensure you have selected the option to Allow all cookies. By doing this, you should be able to get rid of the message.

If they aren't blocked, I recommend contacting our Customer Care Support to have this checked further. They have tools to access your account and provide you with additional steps to resolve the issue.

Here's how:

1. Click the Help menu in the upper-right-hand corner.
2. Select Search and tap Contact Us.
3. Enter a short description of your concern and tap Continue.
4. Choose a way to connect with us. Either Start a chat or Get a callback.

Additionally, you have the option to bookmark these links for more comprehensive details regarding Bill Pay:

• What is Online Bill Pay? 
• Pay bills in Online Bill Pay.

Furthermore, I will also include an article to monitor the payments made to your vendors within a specific period: Run a report with vendor totals.

If you have any further questions or require assistance with any other QuickBooks task, please don't hesitate to add them below. I'll be here to lend a hand.

Thank you for joining this thread, Resolute77. 

It seems that you also posted the same concerns earlier. My colleague already replied and shared his insights regarding Bill Payment. You can see his response by going to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-quickbooks-bill-pay-not-working/01/1452185#M57101. 

If you have more questions about Bill Payment or anything related to QuickBooks, please comment below so we can assist you.