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2 replies

MariaSoledadG
MariaSoledadG
July 13, 2024

Hello there, Danny.

 

When you say random changes to your bills, do you mean there are changes made to your bill by the system? I hope you can give me more details about your issue so we can properly address your concerns. Can you send me a screenshot so we'll be able to check what is happening? 

 

Anyway, if you have any other concerns, let me know so we can get back to you as soon as possible. We're always here to help.

D
danny-diiorioAuthor
July 13, 2024
 

Yesterday, whilst entering a Bill for a vendor, I noticed that there were several unbilled Purchase Orders for a vendor who would normally have no unbilled Purchase Orders associated with them.

 

After running an audit report, QuickBooks claims I added an Expense item called PayBill on July 3 – see row 1076 of the attached audit report.

 

Then over 1,000 Bills & Bill Payments were edited within the next 10 minutes all between the random days of Sept 2021 & Dec 2023. Many of the items originally associated with all these bills have been removed and replaced with one random line item – PayBill.

 

This has not only created unbilled Purchase Orders that were previously billed but it has also changed financial reports including profit and loss reports for the random period between Sept 2021 & Dec 2023.

 

Clearly this is some sort of glitch but I have no idea how to fix it as QuickBooks don’t offer a restore point from a previous backup as the file is constantly saved on their servers.

 

Do I need to manually change over 1,000 transactions to restore my records?

MariaSoledadG
MariaSoledadG
July 13, 2024

Let me help you take care of this and direct you to the right support, Danny.

 

Based on your screenshot, the changes made to the bill payment by the system is an odd behavior. To fix this, I recommend reaching out to our support team so they can take a look and investigate further. They have the tools to pull up your account in a secure environment. Follow the steps on how you can reach them:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

 

In the meantime, you can manually edit the transactions to the correct what has been edited.

 

Furthermore, QuickBooks provides different kinds of report that caters to your business needs. You'll only have to customize them to make sure you get the data you need most. I've added this article for more information: Customize Reports in QuickBooks Online.

 

You can always reach out to us if you have further questions about bill payment. We're here to always assist you. Have a nice day!

D
danny-diiorioAuthor
July 13, 2024

I have just opened Melio to sync with Quickbooks and noticed the last sync was date stamped the same time as the audit report stated I created PayBill expense etc

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