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Bendemil
November 7, 2022
Question

Can a credit card payment that was applied to the wrong customer be reassigned to the correct customer/

  • November 7, 2022
  • 3 replies
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3 replies

Archie_B
November 7, 2022

Thank you for reaching the Community, Bendemil.

 

We can use the Reverse (Void/Credit) option in your QuickBooks Payments account to reverse the payments applied to the incorrect invoice. Here's how:

 

  1. Go to Activity & Reports drop-down, then choose Transactions.
  2. Enter the date range and click Search.
  3. Select the Transaction ID or the transaction you want to reverse.
  4. Click on Reverse (Void/Credit).
  5. Mark the transaction with a checkmark.
  6. Hit Submit.

 

For more details about this process, check out this link: Void or refund transactions in QuickBooks Payments.

 

You can also make a journal entry in QuickBooks Online and then apply the payment to the right customer invoice. Here's an article for reference: Fix a payment applied to the wrong invoice in QuickBooks Online.

 

More information and related articles about managing your payments can be found on our Merchant Services page.

 

If you have any follow-up questions about credit card payments, or if there is anything else. Simply leave a comment or mention my name. I wish you the best of luck with your business.

Tammi S
March 12, 2024

What if the payment is old and you can not reverse it? How do you fix it so the VISA payment is applied to the correct client and correct invoice? QuickBooks applied it to a new customer QuickBooks Client. and I can't move it.  

LouiseG12
March 12, 2024

I'll help you fix that, Tammi.

 

To fix a payment that was applied to the wrong invoice, you'll have to create a journal entry and then apply it to the correct invoice.

 

Here's how:

 

  1. Select the + New button.
  2. Click Journal entry.
  3. On the first line, select an account from the Account field. Depending on if you need to debit or credit the account, enter the amount in the correct column.
  4. On the next line, select the other account you're moving money to or from. Depending on if you entered a debit or credit on the first line, enter the same amount in the opposite column.
  5. Check the amounts - you should have the same amount in the Credit column on one line and the Debit column on the other. This means the accounts are in balance.
  6. Enter information in the memo section so you know why you made the journal entry.
  7. Hit Save and new or Save and close.

 

Then, you'll have to apply the payment to the correct invoice:

 

  1. Go to +New.
  2. Select Receive payment.
  3. Select the name of the customer.
  4. In the Credits section, make sure the journal entry number and open balance amount are listed and checked.
  5. Select Save and Close.

 

You can check this article for more details: Fix a payment applied to the wrong invoice in QuickBooks Online.

 

Moreover, I'm adding these articles that'll give you insights about declined payments:

 

 

You're more than welcome to revisit this page if you need additional assistance, just hit the reply button below. I'm only one post away.

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