Can a customer add a tip to an invoice

Hello there, Reliablefreight.

I'm here to assist you with enabling your customers to add a tip while paying their invoices in QuickBooks Online.

With an active subscription to QuickBooks Payments, you can provide your customers with the option to add tips. When your customers pay their invoices using the new estimate and invoice layout, they can see the tip options. However, please note that tips will not show on the Recurring Invoice template, but only on the specific invoices with the setting turned on. Therefore, if you've set up Autopay, you won't be able to add the option to tip.

To verify whether the option to tip is available on your customer's end, I recommend sending a dummy invoice to your email. If you can see the tip options, you can suggest to your customer to check their email again using a private browser to rule out any cache-related issues. However, if the issue persists, please reach out to our Customer Care Team for real-time assistance to ensure you can use QuickBooks features seamlessly.

Here's a step-by-step guide on how to reach us:

1. Go to the Help menu and select the Search tab.
2. Next, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can reach our support team Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

I'd like to share an article with you that provides more information on how to add tips to your payment forms in QuickBooks Online: Turn tips on or off for sales forms in QuickBooks Online.

In case you need help customizing your sales forms in QuickBooks, you can refer to this guide: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Get in touch if you have any other concerns about managing your invoices in QuickBooks. I'm just one post away to help you out.