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emily-hotpotatoa
September 15, 2024
Question

Can anyone give me some tips on emailing invoices? None of my invoices are going through. I am able to email estimates so the emails are correct. Any tips?

  • September 15, 2024
  • 1 reply
  • 0 views
When I try  to send an invoice it says "we can't reach this customer."  This has been going on for an entire week and I already called tech support. They said the system was down and I'd hear back.  I don't believe that QuickBooks would allow invoices to be down for this long.  I need to get these invoices sent. Has this happened to anyone else? Any tips?

1 reply

MariaSoledadG
MariaSoledadG
September 15, 2024

Hello, there Emily.

 

There's an ongoing issue about invoices not being sent and at the same time getting the We can't reach this customer error. Our engineers are working to get this fixed as soon as possible.

 

In the meantime, I recommend contacting our support team so they can add you to the list of the affected users. This way, you'll get an update once the issue is fixed. Here's how: 

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Select the Using QuickBooks topic in the What can we help you with? page.
  6. Choose a way to connect (Chat or Callback).

 

Furthermore, you can learn how to set up QuickBooks Online (QBO) to receive and process payments. I've added this article for reference: Receive and Process Payments in QuickBooks Online.

 

I'll always be here in the Community if you have other concerns about managing invoices. Have a nice day ahead!  

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