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S
someonesinthekit
March 31, 2024
Question

Can I change my company name in accounts and settings? I keep getting a -955 processing error... thus I can't even set up an invoice header

  • March 31, 2024
  • 2 replies
  • 0 views
QB prohibits me from saving my company name, which is a dba of my legal biz name.

2 replies

S
ShangY
March 31, 2024

I appreciate you bringing this matter to our attention, @someonesinthekit.  

 

Yes, you can update your company name in the Account and settings inside QuickBooks Online (QBO). Please know that this issue is actively being investigated and worked on by the engineering team.  

 

If you wish to receive notification or updates about this, I recommend getting in touch with our Customer Care Team so they can gather your details and add you to the list of affected users. I can write down the steps to get you started: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Moreover, I’ve added this article to guide you on how to personalize your invoice layout: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

 

For future reference, you can browse through this article to guide you on the process of receiving and recording invoice payments to balance your accounts: Record invoice payments in QuickBooks Online. 

 

If you need further assistance with the features and processes in the program, please let me know by replying below. Have a good one. 

    S
    someonesinthekitAuthor
    April 1, 2024

    Thank you kindly for your interest and guidance in a novice QB user's problem.  Prior to my post, I had consulted customer support (via phone) 3x on this issue, and was made aware (the 2nd time) that there was a problem . . . but no solution has been forthcoming.  (I do appreciate your confirming the problem though.)  Concerning the creating an invoice, I receive an "application error in processing my request" so it seems I am prohibited in updating the info on the invoice until the -955 issue gets resolved.  It is somewhat frustrating.  Is there a workaround other than whiting-out the company name and writing in the proper?  🙂 

    A
    Aldren18
    April 1, 2024

    Your patience is truly appreciated as our engineering team diligently works to ensure the accuracy of the information in your accounts, @someonesinthekit.


    Regarding the error message you encounter when updating information in your invoice, we can perform some troubleshooting steps to address this matter. 
     

    Sometimes, numerous cached files can cause unusual browser behavior. Let's access QuickBooks Online through a private window.

     

    Here are some key shortcuts for accessing a private window:

     

    • Mozilla Firefox: CTRL + Shift + P
    • Microsoft Edge: CTRL + Shift + N
    • Google Chrome: CTRL + Shift + N
    • Safari: Command + Shift + N

     

    If you were able to update your invoice successfully, then the cause of the issue must be with your regular browser. I recommend clearing your browser's cache or using another supported browser as an alternative.

     

    I've attached articles that help you customize your sales form the way you want it. 

     

     

    I'll be right here to help you if there's anything else that you need. Just let me know by leaving a reply below. Take care!

      C
      CM406
      April 11, 2024

      I am getting the same error code while trying to update company info and customizing my invoice.  It will not let me customize any field! I have tried different browsers, etc and nothing is working.  Any solution yet??

      F
      FateCandylaneT
      April 11, 2024

      I recognize the urgency to rectify errors when changing company information and customizing invoices in your file, CM406.

       

      Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they're working on this internally, please know that our engineers are implementing measures to provide a timely resolution.

       

      With that, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users, so you can get back in managing your business. Here's how to reach them:

       

      1. In your QBO account, click the Help icon and select Contact Us.
      2. Enter your concern and click Let's Talk.
      3. Select Start a chat or Get a callback with a support expert.

       

      You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.

       

      Once everything looks good, here's how you can track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

       

      I appreciate your patience and understanding as we work towards resolving this matter. Please be assured that the Community is always available for any further assistance when managing your business information in your account. I'll be around whenever you need additional help. Stay safe.

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