Can I change the returned status of an invoice? Invoice was paid by check, customer stopped payment and returned purchased item. Invoice status says "returned".

Let me share some insights regarding the matter at hand, @jptrainingstable.

If a customer has stopped or disputed a payment, the invoice status will be marked as returned. As we don't have a direct way to remove it because it serves as a record for tracking purposes. 

However, if you want to remove the returned status, you'll need to delete the invoice entirely. This will completely remove it from your books and won't appear in any reports or accounts. 

To delete an invoice, you need to follow these simple steps:

1. Go to Sales, then select All sales.
2. Find the invoice that you want to void or delete.
3. In the Action column, select the dropdown and click Delete.

Once you delete an invoice, it will generate an uncategorized income entry. This entry represents the payment received from the deleted invoice. You can recreate the invoice by following the same steps as before and linking the invoice using the Received Payment feature in QuickBooks. This will generate a new invoice that doesn't include the returned one and won't have a returned status.

Please refer to the attached image below for your reference.

If you want to know how to generate financial reports in QuickBooks Online (QBO) and get a snapshot of your business, check out this article: Run reports in QuickBooks Online

Keep us posted if you have any further questions about the invoice in QBO, please do not hesitate to reach out to us anytime. The Community is always available to help you.