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K
Kojima
September 30, 2021
Solved

Can I edit an invoice that shows as "paid" in error?

  • September 30, 2021
  • 1 reply
  • 0 views
The invoice is showing as "overdue Paid", but it has not been paid. Can I show the invoice as not paid?
Best answer by Angelyn_T

Hi there, Kojima.

 

Yes, you can modify the invoice to show it as unpaid again. I'll guide you on how.

 

  1. Open the invoice transaction.
  2. The paid invoice is marked as Paid, tap on the payment link to open the payment linked to it.
  3. Delete the payment from the More button.
  4. Hit Yes to confirm the action.

 

Once done, the invoice will be unpaid again.

 

When you're ready to record a payment, you can check out this article as your guide: Record invoice payments in QuickBooks Online.

 

Aside from your invoices, you can also get more tips about handling your sales and other customer transactions through this link: Topics about your company's income and customers.

 

Please feel free to leave a comment below if you have any other questions about your invoice transactions. I'm more than happy to help. Wishing you a good one!

1 reply

Angelyn_T
Angelyn_TAnswer
September 30, 2021

Hi there, Kojima.

 

Yes, you can modify the invoice to show it as unpaid again. I'll guide you on how.

 

  1. Open the invoice transaction.
  2. The paid invoice is marked as Paid, tap on the payment link to open the payment linked to it.
  3. Delete the payment from the More button.
  4. Hit Yes to confirm the action.

 

Once done, the invoice will be unpaid again.

 

When you're ready to record a payment, you can check out this article as your guide: Record invoice payments in QuickBooks Online.

 

Aside from your invoices, you can also get more tips about handling your sales and other customer transactions through this link: Topics about your company's income and customers.

 

Please feel free to leave a comment below if you have any other questions about your invoice transactions. I'm more than happy to help. Wishing you a good one!

K
Korver
May 30, 2024

With the new layout how do you do this?

JoesemM
JoesemM
May 30, 2024

I'll be glad to help you modify the invoice to show unpaid again in the new invoice layout, Korver.

 

You'll want to locate the invoice transaction that you need to modify from paid to unpaid. Just go to the All sales menu and click Recently paid in the Type to filter down the transactions. Let me guide you on how:

 

  1. Go to Sales, then select All Sales (Take me there).
  2. Filter the Type, Date, and Customer.

  3. Click the invoice that you want to modify.
  4. The invoice is marked as Paid, tap on the payment link to open the payment linked to it.

  5. Delete the payment from the More button.

  6. Tap the Delete button to confirm the action.

 

Once done, it will show as unpaid again. For more details about the process above, see this article: Void or delete transactions in QuickBooks Online.

I'll be sharing these resources that will guide you in accepting payments and depositing them to your real-life bank in QuickBooks:

 

 

If you have any questions about your invoice transactions, please let me know. I'd be delighted to assist you. Stay safe.

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