Can I get a customer removed from the do not process electronic ACH Bank payments list?

Good morning, keith-kfroleiksc.

I'm happy to point you in the right direction to check on getting the hold removed in your QuickBooks Online account.

Holds on funds have to be reviewed first before any money is transferred. The review process typically takes two business days. If the review has taken longer than that I recommend reaching out to a member of the QBO Payments Support Team. Agents have specialized tools to take a more in depth look at your account details and give you more information about the hold for this customer. Here's how to get in touch with the team:

1. Click the Help (?) button.
2. Select either tab to get started:
  - Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  - Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    a. Start a chat with a support expert.
    b. Get a callback from the next available expert.
 

The following article provides these steps if you ever need them again in the future: QuickBooks Online Support

Additionally, this link offers even more info about understanding Payment Holds in QuickBooks Online.

Please feel free to reach back out if you have any other questions. I'll be here to help in any way that I can.