I'll route you to the right support available to ensure you can have your CCD on your profile.
Since QuickBooks Community is a public forum, we're unable to pull up your account information. I'd recommend contacting our QuickBooks Online Payroll Support Team for assistance. They have tools to check further into your account in a safe environment and provide the details you need. Here's how:
Go to Help (?), then click Contact Us.
Please enter your question and select Let's talk.
Review and Select from the following: Ask the community, Have us call you, or Chat with us.
Please know that when contacting our support, ensure to reach out to them during their available hours.
I'm also adding this resource that might be useful if you want to run payrollreports in QBO to help you track your business: Run payrollreports in QuickBooks Online Payroll. The same resources give you details on how to mark a report as a favorite, customize, and print reports.
If there is anything else I can do to assist you with managing your profile, you can reach out to the Community at any time. I'll be standing by for your response.