Skip to main content
A
Anonymous
December 22, 2018
Question

Can I recover an invoice? my computer went to sleep and I lost the invoice I was working on.

  • December 22, 2018
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

john-pero
john-pero
December 22, 2018

Unfortunately QBO only saves what you save. There is no autosave while working such as there is with Microsoft Office

M
Marty1403
January 4, 2020

I had a similar incident last night. The power went out in the middle of working on a large estimate and now I have to try and redo it.

If you found a solution, please let us know.

QB should have an auto backup but they don't.

MariaSoledadG
MariaSoledadG
January 4, 2020

Hi Marty1403, 

 

Thanks for posting here in the Community.

 

As mentioned by @john-pero, QuickBooks Online (QBO) only saves information that you've saved. I'll pass this along to our product developers' team to let them know of your business needs.

 

In the meantime, you can manually recreate your invoice.

 

For future reference, please check this article in case you want to restore a deleted transaction: Use the audit log to re-enter deleted transactions.

 

Let me know if you need further assistance, We're always right here to help.

john-pero
john-pero
January 4, 2020

1. Change your computer sleep settings to remain awake always - this will use more battery life on a laptop so you would want to plug it in.

 

This does not prevent data loss during a power outage or a loss of internet service.

 

You can try downloading the desktop app of QBO while not guaranteeing you can work "offline" it might possibly save before sync - which would be what you need.

 

2. Create your invoices in Excel, which if you use the Office 365 version.can autosave while you work. Then import the excel sheet into QBO. You will need a third party app or be subscribed to QBO Advanced for ability to import more than just lists.

W
whichway123
August 2, 2023

This is indeed  a sad state of affairs in 2023.  All of my google docs are saved as I write them.  

It's 2023 Intuit.  😞

    K
    KTB
    August 31, 2024

    Now it is 2024 almost 2025 !!!  and I just lost 2 hrs of work for the same reason !!!  (working on an Estimate) Please let me know if anyone has info on this as it is more than overdue to be done by the Quick Book IT Team....  

      M
      Marty1403
      August 31, 2024

      Yep - I feel your pain.

      QB is so worried about up-selling us to QB Online and increasing prices out the roof if you want to stay with the desktop version - they don't have time to actually work on simple things like auto backup.

       

      You wonder what the heck they do all day?

       

      I lost an estimate a couple of years ago because we lost power due to a storm and the computer shut off - had to start the estimate from the beginning - I was spitting teeth because I was so frustrated because there

      wasn't any feedback from the crack QB staff.

       

      We are at their mercy to the point that I don't even send in reports when the program crashes because I don't think anyone in QuickBooksville reads them.

       

      Hope someone smarter than me can help you get the invoice back....but since you're probably a highly

      motivated individual - you already created a new invoice.

       

      Unfortunately you'll never get that time back.

       

      Thanks Quickbooks.

       

      Terms & ConditionsAccessibility statement