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MV_1
October 5, 2024
Question

Can I update the default company address on I-9

  • October 5, 2024
  • 1 reply
  • 0 views
When I try to sign the I-9 form for a new employee, it is prefilled with the wrong address for the company. Some how it got changed to the work location of an employee that lives out of state. So, in setting up that other out of state employee, we managed to change the company address used to fill in the I-9 to her work location. I have talked to two agents who looked everywhere in my company settings and we can not see where to fix this.

1 reply

S
ShangY
October 5, 2024

Thank you for reaching out regarding the address issue on your I-9 forms, @MV_1. I'm here to help.

We acknowledge your efforts in reaching out to our support team about updating the default company address on your I-9 form. To address this properly, I recommend you contacting our Customer Care Support team. They have the necessary tools to explore whether this option can be configured for your account.


Here's how:

 

  1. Open your QBO account and select the Help (?) icon.
  2. In the search field, type in your question or issue.
  3. Click on Contact Us, then choose a way to connect with the right expert:
     
  • Chat with an expert
  • Schedule an appointment
  • Get a Callback from the live expert

 

Additionally, to help you prepare for tax season by providing a checklist of tasks to complete before the end of the year, check this article: Year-end guide for QuickBooks Online.

While we await further insights from our expert, please don't hesitate to reach out if you have any other questions or need help within the program, We're just a message away. Have a good one.

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