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March 22, 2023
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Can international credit cards be used on the invoices I send? Do they choose their countries where their credit cards were issued, and do international zip codes work?

  • March 22, 2023
  • 2 replies
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Best answer by MichelleBh

Hi there, @midorilarsen. I'm here to ensure you can process credit card payments for international users in QuickBooks Self-employed (QBSE).

 

Allow me to go through and talk about some details that will help you complete the work.

 

Presently, QBSE is unable to process international credit cards. Our QuickBooks Payment service will only support zip codes in the United States and Canada. You can let your customer use a card from the US or Canada as a workaround.

 

On the other hand, you can look for a third-party application that will allow you to accept international cards. However, since third-party apps cannot be connected to QBSE, you need to record or import the transactions into the system manually. These are only accessible via QuickBooks Online (including Simple Start, Essentials, and Plus). If you want, you can upgrade it to utilize third-party apps.

 

Furthermore, see the following articles for information on how to manage your invoice preferences and online transactions:

 

 

If you need any help with invoices, I'm here whenever you need me. Just leave a remark below. We appreciate your visit, @midorilarsen.

2 replies

MichelleBh
March 22, 2023

Hi there, @midorilarsen. I'm here to ensure you can process credit card payments for international users in QuickBooks Self-employed (QBSE).

 

Allow me to go through and talk about some details that will help you complete the work.

 

Presently, QBSE is unable to process international credit cards. Our QuickBooks Payment service will only support zip codes in the United States and Canada. You can let your customer use a card from the US or Canada as a workaround.

 

On the other hand, you can look for a third-party application that will allow you to accept international cards. However, since third-party apps cannot be connected to QBSE, you need to record or import the transactions into the system manually. These are only accessible via QuickBooks Online (including Simple Start, Essentials, and Plus). If you want, you can upgrade it to utilize third-party apps.

 

Furthermore, see the following articles for information on how to manage your invoice preferences and online transactions:

 

 

If you need any help with invoices, I'm here whenever you need me. Just leave a remark below. We appreciate your visit, @midorilarsen.

March 23, 2023

Thank you so much for your clarification! This was very helpful to know. 

April 11, 2023

I would love if Quickbooks Online could implement this as a coming soon feature. We live and work in a global economy now, and it's so frustrating that international customers can't pay with an international credit card. 

April 12, 2023

We're taking notes of your feedback and suggestions, @gunnerdetroit.

 

I understand that you're accepting customers' payments with an international credit card. However, QuickBooks Online (QBO) only takes payments from your customer using US credit cards.

 

Since this option isn't available, I suggest submitting feedback directly to our product engineers. They may look into this suggestion further and consider adding the option in QBO. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

 

You can also visit our Customer Feedback page. This will help you track the status of your product request and get the latest updates from our developers. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

 

Please touch base with me here for all of your QuickBooks needs. I'm always happy to help.