Can no longer get customer signature on invoice using app on Android phone

Hello there, @Vts.

I'll help you resolve the issue of being unable to capture signatures for invoices using an Android phone.

To optimize your device's performance, start by clearing the app data. 

If you're using an Android device. Here's how:

1. Go to Settings and select Apps.
2. Choose QuickBooks Online and click on Storage.
3. Select Clear Data.

For iOS:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data and then Refresh to confirm.

Once done, restart your phone and reopen the QBO app. You should now be able to capture signatures in invoices. Read this article about the detailed steps of getting a signature using the QuickBooks mobile app: Capture signatures using the QuickBooks Online app.

If the issue persists, you can uninstall and reinstall the app. Here is an article you can refer to for the detailed steps: How to download the QuickBooks Online mobile app.

For future reference, you can read this article that contains common questions about QuickBooks Mobile: QuickBooks Mobile: Frequently Asked Questions (FAQ).

Feel free to click the Reply button below if you have questions about using the QuickBooks mobile app. I'm always here to help. Have a great day.