Can someone explain what might be happening after I take a CC payment from client, it says received, but we are not getting the deposit?

Good morning, @gayle-skyhighmar. 

It's great to see a new face here in the Community! 

We deposit your funds within five business days after your first payment. Your first few deposits take a bit longer while we set up your merchant account. After we're done, your payments will deposit quicker, typically within two business days.

For more details, you can check out this guide: Common Questions about payment deposit in QBO. 

If you'd like to speak with our Customer Support Team, the best way to do so is by requesting a callback within your product. 

If you have any further questions, don't hesitate to ask. Have a wonderful day!