Skip to main content
January 12, 2024
Question

Can someone give me any help. I am trying to code my expenses, but I can no longer see them. I can only see and code my deposits. Any idea as to how to get them back?

  • January 12, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

January 12, 2024

Hi there, brad. Let's get this sorted out. 

 

Beforehand, may I ask about the specifics of the problem you encountered? Were you trying to categorize your expenses on the page itself, or was it from your downloaded bank transactions? 

 

Could you provide a screenshot of this for visual reference? I'll patiently your response on this.   

 

Meanwhile, we can perform a few basic troubleshooting steps to determine if this is a browser issue.  

 

To get started, we can open your account on an incognito window. Doing so will prevent the browser history from being saved. 

 

Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the entire system, allowing you to work with a clean slate. 

 

Additionally, I'll add this guide about the lists of all the accounts that QuickBooks uses to track your financial information: Learn about the chart of accounts in QuickBooks Online

 

I'm still all ears if you need further assistance categorizing your expenses. Just drop your reply below, and I'll circle back to help you.