Skip to main content
S
stschoolfield-gm
May 17, 2024
Question

Can someone help?? QB is doubling the quantity for the expense line item, with the markup line item, and forcing a calculated rate on the customer invoice.

  • May 17, 2024
  • 2 replies
  • 0 views
This is a recent issue. I've never had an issue in the past with customer invoices. Now, when I create an invoice with billable expenses, when the invoice renders for the customer, it doubles the quantity from the expense line item and markup line item, then it forces a (Incorrect) rate calculation on the invoice, based on the $$ amount of the expense/markup.

    2 replies

    MsNorthPND18
    MsNorthPND18
    May 17, 2024

    I understand the importance of creating invoices for your customers using QuickBooks Online (QBO), @stschoolfield-gm. Let me assist you with this concern.

     

    Since you have been experiencing this issue, let's start with some basic troubleshooting to see if we can fix it. If the issue persists, I suggest contacting our support team to investigate and follow up on this matter.

     

    Here's how you can perform basic browser troubleshooting:

     

    1. Try using a private or incognito browser.
    2. Please restart your browser. Clear your browser's cache. 
    3. Add Intuit to the list of reputable sites.

     

    For more details on how to resolve browser issues check this link.

     

    And to reach out to our support team. They will be able to pull up your account to check on your account in a safe session and assist you further in troubleshooting this matter further. Here's how:

     

    1. Sign in to your QBO company.
    2. Select Help (?) at the top right.
    3. Select or type Contact Us.
    4. Enter your concern, then select Let's Talk.
    5. Choose Get a callback or Start a chat with our expert.

     

    In addition, learn how to take and process payments in QuickBooks Online with QuickBooks Payments.

     

    Feel free to comment below if you have other questions regarding on your customer invoices. I'll be here to assist you. 

    S
    stschoolfield-gmAuthor
    May 20, 2024

    Thanks for the response. However, I’ve already spent a significant amount of time on the phone with customer support. The representative was not able to help and said it was an issue with the coding and the new invoice template.

     

    They told me to reach out to do Software/program developers… I have no way of doing that. 

      BigRedConsulting
      BigRedConsulting
      May 17, 2024

      Likely another bug, one of many, with the new invoices. Has Intuit completely forgotten how to test their changes before they release them to, you know, make sure they work?

      Terms & ConditionsAccessibility statement