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pleasegiveusanemail
pleasegiveusanemail
February 28, 2024
Question

Can someone offer solutions to follow up on prior tickets? I have multiple tickets open, and they're all showing as closed.

  • February 28, 2024
  • 2 replies
  • 0 views
I have multiple tickets open, and they're all showing as closed, so I'm looking for an alternative method to follow up with my QBO problems since cases cannot be reopened, which defeats the point of having a ticket.

2 replies

G
GlinetteC
February 29, 2024

I appreciate you reaching out to the Community for alternative options for following up on your tickets.

 

Please know that we always aim to achieve every customer's goal while doing tasks in their QuickBooks account. You may consider sharing your issues with us here so we can also offer assistance to any concerns you may have.

 

While we're unable to provide you with more details about the status of your cases or tickets since this is a public forum, I would suggest contacting our QuickBooks live support again to follow up on this matter. They have the necessary tools to access your account and explain the status of your tickets and the reasons why they've been closed. 

 

I'm also sharing a link with reconciling your to ensure accuracy and help identify discrepancies or errors in the financial records for future reference: Reconcile account.

 

If you have any questions or need further assistance with other tasks, post them in the comment below. I'll be more than happy to help you out.

pleasegiveusanemail
pleasegiveusanemailAuthor
March 5, 2024

Hi! 

 

Unfortunately, sharing issues here has proven relatively ineffective in the past. It would be inappropriate for nearly any issue pertaining to my account as it would include necessary personal info to diagnose. 

 

Furthermore, contacting our QuickBooks live support is precisely the problem I'm speaking about. I've never gotten someone on the phone immediately, never been able to follow up over email, and never seen a resolved ticket. I'm intimately familiar with the support workflow and am supremely disappointed. They absolutely don't have the tools to resolve my issue, especially not without follow-up. 

 

Frankly speaking, what did that reconciliation tip have to do with literally anything I asked about? Is that just a random tip you wanted to throw in there for fun? 

 

Thanks. 

A
abby518
November 4, 2024

It's been nothing short of a nightmare dealing with QB Payroll.  I know that it isn't AppleCare, but they could learn a thing or two.  I've also spent hours on the phone with AppleCare, but the issue/case/ticket stays with the same detail/Case ID where as QBO starts a new case number when you get a new advisor.  Last week I thought I was on hold, but it appeared that the advisor just canceled the call.  The next advisor said she would review the case and call me at 1:30.  That was on Friday... no call.  I also replied to the email from "Kenneth" with the case ID and no reply.  This is an issue with unemployment taxes that they withdrew from our account, but failed to pay.  Is there any way to skip to the top?  We need top tier tax support to be credited what they took from us and it doesn't seem possible.

4
4Gal
February 29, 2024

@pleasegiveusanemail 

You should revisit every post you create or participate in to follow up on the issue you are experiencing.

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