Can someone tell me why I am unable to edit contractor information before sending a 1099? I hit "edit" and nothing happens.

Welcome to the Community!

Allow me to explain why you can't edit contractor information at the moment in QuickBooks Online.

It's possible that the pages are not loading properly due to a problem with your browser or an outdated cache. To determine the root cause, let's perform some troubleshooting steps. Let's start by accessing your account in a private window. This will enable QuickBooks Online to begin with a fresh setup.

Here are some keyboard shortcuts to access an incognito window on supported browsers:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Once you've logged in to your company's account using a private window, edit a contractor's information. If it works smoothly, I recommend clearing the cache in your regular browser to remove outdated files. Alternatively, you can also use other supported browsers.

If the issue persists, I recommend contacting our Customer Care Team. They can review your account securely and provide real-time assistance in editing your contractors' information if needed. 

Here's a step-by-step guide on how:

1. Go to the Help menu and select the Search tab.
2. Then, click Contact Us.
3. Then, enter a brief description of your concern and select Continue.
4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

You can reach them Mondays through Fridays from 6:00 AM to 6:00 PM Pacific Time and Saturdays from 6:00 AM to 3:00 PM.

You may also find these articles helpful in setting up and filing your 1099s with QuickBooks:

• Set up contractors and track them for 1099s
• Create and file 1099s with QuickBooks Online 

You could also generate 1099 reports to keep track of recipients requiring 1099s, payment sums, and more details.

If you have any further concerns about editing your contractors' information, please feel free to reach out to me. I'm always here to help you.