Can't create an email for receipt forwarding

This is not the kind of service we want you to experience in QuickBooks, @1382625. I recognize the urgency of resolving this issue, and I'm here to ensure we're doing our best on our end.

Upon checking the system, we are currently conducting an open investigation into the email forwarding function in QuickBooks Online (QBO) with the exact error message, "There was a problem creating your email. Try again later." Please rest assured that we have requested our engineers to reevaluate this issue, specifically about forwarding email receipts. Rest assured, you will receive an email update as soon as there is any progress.

In the meantime, I'd recommend contacting our Customer Support Team to add you to the list of affected users. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-85234.

Here's how: 

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

While we continue to investigate this issue, please consider having another user create the receipt forwarding email. In the meantime, you can manually upload your expense receipts and bills to add them to your QuickBooks Online (QBO) account. Additionally, you may explore using a  third-party app for this purpose.

For additional information on this process, please refer to the article: Upload your receipts to QuickBooks Online. This resource can also guide on using the Receipt Snap feature of the QuickBooks Online (QBO) mobile app.

If you have any other questions regarding emailing receipts or any other QuickBooks-related inquiries, please don't hesitate to ask. Simply reply here, and I'll be glad to assist you. Have a great day!

I understand that you've been experiencing an issue with creating an email for receipt forwarding for over a year. To address this issue, here are some steps you can take:

Check Internet Connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can prevent email creation or submission.

Browser or Email Client: If you're using a web-based email service or email client, try accessing it from a different web browser or email client. Sometimes, the issue could be related to the specific application you're using.

Clear Browser Cache: If you're using a web-based email service, clear your browser's cache and cookies. Cached data can sometimes cause issues with email functionality.

Disable Browser Extensions: Disable any browser extensions or add-ons that might be interfering with the email creation process.

Update Software: Ensure that your email client or software is up to date. Outdated software can have compatibility issues.

Check for Service Status: Sometimes, email services experience temporary outages or issues. Check the service status or official support channels of the email provider to see if there are any known issues.

Contact Support: If the problem persists after trying the above steps, it's a good idea to contact the customer support or help center of the email service provider. Describe the issue in detail, mention that it has been ongoing for over a year, and ask for their assistance in resolving it.

Remember to provide as much information as possible when contacting customer support, including any error messages or screenshots of the problem. 

This is an issue for me as well, has this been resolved. Support has not helped and said it was because of my subscription. Is this true?