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arkvalleyinfo
October 16, 2018
Solved

Can't make sub account for parent account.

  • October 16, 2018
  • 5 replies
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I cannot make a sub-account for an entry on the Chart of Accounts. When I try to add it, I get the error message: "Something’s not quite right. The account cannot be a sub account of itself."

I am trying to set up separate accounting for a short-term rental property as part of a boutique store LLC.

I don't see what the error is. The sub-account name has not be used and the parent account is shown on the CoA. I don't understand how what I am trying to do is a sub-account of itself.

    Best answer by lynda11_2
    Create the acct you want as a sub acct.  save and close --make sure it is the same type & detail.  Reopen it and edit it.  Add the parent name.

    5 replies

    lynda11_2
    lynda11_2Answer
    October 16, 2018
    Create the acct you want as a sub acct.  save and close --make sure it is the same type & detail.  Reopen it and edit it.  Add the parent name.
      A
      arkvalleyinfoAuthor
      October 16, 2018
      Thanks for your fast and helpful response, Lynda!
      lynda11_2
      lynda11_2
      October 16, 2018

      It may be an issue with QBO today.  The system is having problems.  You may want to try again later.  Here is what I heard from support:

      There is currently a problem with the system.  You can report your issue here:  quickbooks.intuit.com/commerce/common/fragments/feedback.jsp

      According to support:

      "Yes, this is currently an emerging issue we are aware of and our engineering team is working on to correct. Clearing the cache and switching browser has worked for some people. If you try that or already have tried that and still have issues, I would suggest clearing the cache again in an hour or so."
      T
      twong1
      May 9, 2019

      I am having the same issue.  Must create sub account..how do you clear the cache?  I have logged out and back in with no help.

      R
      RaymondJayO
      May 9, 2019

      Thanks for joining this thread, @twong1. 

       

      I'll help ensure you're able to create a sub-account in the program. 

       

      Clearing the cache or cookies is a best way to get a clean slate for your browser. Before performing it, you'll first open a private browser to help isolate the issue. At times, the stored data can cause some problems in your browser's web pages. 

       

      You can press the following keyboard shortcuts to open a private browser: 

       

      • Ctrl+ Shift + N (Google Chrome)
      • Ctrl + Shift + P (Mozilla Firefox)
      • Ctrl + Shift + P (Internet Explorer)
      • Command + Shift + N (Safari)

       

      If the private browser works, you can clear the cache depending on which browser you're using through this helpful article: Delete Temporary Internet Files. If the private browser doesn't work, I'd suggest using another compatible browser.

       

      Once done, you'll need to sign back into your QuickBooks Online account. With these steps, you'll be able to create a sub-account for your parent account.

       

      This will get you going, @twong1. 

       

      Don't hesitate to add a comment below if you need further assistance. Have a great day. 

        lynda11_2
        lynda11_2
        October 16, 2018

        @monvonn2:   Are you sure they are the exact same type/detail?  That is important.   What acct. are you trying to add to?

        M
        monnvonn2
        October 16, 2018
        Exact same. Expense account,  detail type bank charges. Account name bank charges. I am trying to add a subaccount to the bank charges account called wire transfer fees. When I check off the box next to sub account, the drop-down menu is blank.
        E
        Edith DeCourcy
        November 13, 2018

        I had the same issue after I imported the COA.  I tried everything to no avail.  When all else failed, I simply logged out, closed the browser, reopened a new browser, logged back in, and now it works.  Hope this helps!

        J
        Jeff523
        February 8, 2024

        I am using the desktop version and am trying to simply create a sub expense account.  I have tried all the suggestions listing in these posts, and the sub account checkbox and window continues to be grayed out and inoperable.

          C
          Clrmead
          March 6, 2024

          I am having the same issues and have tried literally everything and it is NOT working for me either

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