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cultonmike
August 15, 2023
Question

Can’t print invoice from mobile version

  • August 15, 2023
  • 4 replies
  • 0 views
Ever since going to the new layout, can’t find a way to print a customers invoice from the mobile version. Computer/iPad works just like old layout, but mobile is different without a printing option. This needs to be corrected as we use qb on the road with a mobile printer

    4 replies

    M
    Mark_R
    August 15, 2023

    Hi there, Mike!

     

    Printing an invoice directly from the QuickBooks mobile app with the new invoice layout is currently unavailable.

     

    I understand how useful it is to you to be able to print invoices through the mobile app since you're mainly using QuickBooks on the road. 

     

    As a workaround, you can access your QuickBooks Online (QBO) account via a mobile web browser and print invoices from there. The mobile web browser interface allows you to navigate and print forms in the same way that a desktop web browser does.

     

    In addition, I suggest submitting feedback directly to our product engineers. They may look into this suggestion further and consider adding the option in QBO. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit Feedback.

     

    Also, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

     

    Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I'll be more than happy to assist you again.

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      carolR59
      September 1, 2023

      This change makes the mobile application useless to us. If it isn’t fixed immediately we will have no choice but to find another billing system 

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        Cainproperty
        September 13, 2023

        Has anything been resolved with this cant even print our invoices on the job this is ridiculous 

          L
          Lyons1
          December 8, 2023

          Has this issue been resolved? I have a few invoices that need to be printed and mailed. Not all of my customers use the computer. Some like to receive the hard copies. Not only can I not do this from mobile but it seems the desktop has become difficult?

            E
            Ethel_A12
            December 8, 2023

            Welcome to the Community, @Lyons1.

             

            I'll help you print your invoices using QuickBooks Online Mobile app. Before doing so, I would like to know if you have no option to print or you get an error message when trying to print.

             

            Meanwhile, I'll show you the new steps to print. Follow the steps below.

             

            1. Click More, then choose Invoices.
            2. Select an invoice transaction.
            3. Click the button on the top right of the screen.
            4. Hit Export.
            5. Save it on your phone, and you can print the file outside QuickBooks.

             

            For the desktop version, the stored files in your browser are typically the source of unexpected behavior or failures in QBO. Your cache saves the files from many websites you visit, so you can quickly load the pages the following time. The browsing speed of websites like QBO may be impacted if the cache is retaining too much data.

             

            It's a good idea to check for issues brought on by a full cache when browsing anonymously because doing so prevents the cache from recording your browsing data. You may also try to use other browsers.

             

            • Chrome: Press Ctrl + Shift + N
            • Internet Explorer and Mozilla Firefox: Press Ctrl + Shift + P
            • Safari: Press Command + Shift + N

            If the steps above will not work, you can use supported browsers as an alternative.

             

            If the given procedures are successful, I advise you to clear the cache in your browser to avoid utilizing outdated forms, safeguard your data, and improve the performance of our programs on your computer.

             

            If the issue persists, I recommend contacting our Customer Care team. You can request for a screen-sharing session so they can investigate further the reason of this issue.

             

            Here's how:

             

            1. Sign-in to your QuickBooks Online company.
            2. Click Help (?).
            3. Choose either tab to get started:
            • Assistant: Get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
            • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
              • Start a chat with a support expert.
              • Get a callback from the next available expert.

             

            For future reference, you can read this article to help you record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

             

            Feel free to comment below if you have questions about printing invoices in QuickBooks Online. I'm always here to help. Have a great day.

            A
            aiscomm-gmail-co
            December 15, 2023

            So what you are saying is the functionality has been removed.  The "new way" of printing invoices from mobile app dues not involve printing invoices from the mobile app.  Is there still a way to go back to the older version that had this functionality?

             

             

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              Barrybuilt
              July 23, 2024

              So it's one year later and you guys still haven't made it so you can print from the mobile app I could've sworn I used to be able to print invoices from the mobile app what happened?

              What I do notice is you sent me a letter the other day saying you're raising the monthly rate to $35 but now you still have not offered any way for me to be able to print the invoice from my phone.

              Can you give me some help or you guys just gonna keep lifting money out of my pocket for less services?

               

               

                JenoP
                JenoP
                July 23, 2024

                We want you to know that we value your feedback on the availability of certain features in the QuickBooks Online mobile app, Barrybuilt. This helps us understand which features would be most useful. 

                 

                For now, printing invoices is still not available in the mobile app. Check out this article for a complete list of available features in the app: Compare Mobile App Features.

                 

                We can also see the potential advantages of having this feature in the mobile app. I would suggest sending feedback to our engineering team regarding this matter.
                 
                They take into account customer input when deciding on improvements for the mobile user experience. Here's how:

                 

                1. Go to the Gear icon and select Feedback.
                2. Enter your product suggestions.
                3. Click Next to submit feedback.

                 

                It will be assessed based on the feasibility, impact, and alignment of each suggestion with the product's strategic goals.

                 

                In the meantime, you can log in to your account in the web version and print the invoice from there. Here's the link to the website: https://quickbooks.intuit.com/.

                 

                We appreciate you taking the time to offer your perspective. It will help guide our efforts to enhance the app's capabilities in the future. The Community is always here if you need anything else.

                J
                JBlaze88
                August 8, 2024

                Same issue here.. Can NO LONGER PRINT an invoice from my iPhone like I used to. Completely aggrevating. The whole change you guys rolled out months ago has been for the worse in my opinion.


                The entire invoice template system has been completely ruined and really non customizable compared to before the update. How bout the fact that If you do decide to use one of the older templates you can’t even “preview” it before sending out the email. Instead it will tell you “preview unavailable, invoice not supported” or some crap. Guess what? Those old templates are what I use so support them! 


                Also, since the update now my little “invoice notes” or messages I like to leave customers in the “note” section of the invoice can no longer be saved as a template message for any new/future invoices made. I now find myself having to copy and paste my custom messages from my Notepad App and paste it on to the new invoice. WTF!? 

                 

                Yep! Oh and like others have mentioned, fees have gone UP. I get the inflation part and the morons running this country into the ground but don’t take away great, useful features from quickbooks, especially after getting negative feedback, and then keep jacking up fees. When I initially signed up for quickbooks it was $15 a month I believe. 


                The reasons I just listed will be why I cancel my 6 year subscription with Quickbooks.. Once landscaping season is over of course. Then.. I’M OUT!

                And please don’t even respond with any answer for how to “resolve” or “work around” these issues because we shouldn’t have to - it was NEVER AN ISSUE BEFORE. 

                 

                These are simple things but VERY IMPORTANT if wanting to be professional.

                 

                M
                Missy80
                October 15, 2024

                Agreed. This is frustrating. I need to print and send by mail. Not sure why this is an issue. I’m getting rid of QB. 

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