Can you charge the customer for the credit card processing fee when they pay online?

Hi there.

I'll show you a way to charge credit card processing fees in QuickBooks Online.

Yes, you can charge credit card fees to your customers. However, if you use QuickBooks Payments to collect online payments from customers, the option to add it to a customer invoice automatically is currently unavailable. As a workaround, you can manually add it to the customer's invoice as a service item.

Here's how:

1. Go to the Gear icon, then choose Products and Services.
2. Click on New, then pick Service.
3. Enter the name of your service item. (For example; Processing Fee).
4. Select the account you'd use to track the processing fees.
5. Then, click Save and Close.

Once done, add the processing fee as an additional line item to your invoice to charge your customers. You can check out this article for the detailed steps: Manually add service fees to invoices in QuickBooks Online.

On the other hand, you can also provide feedback to our product development team to let them know how important this feature is and ask them to take it into consideration for the upcoming update. I'll show you how:

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions. Then click Next to submit.

Also, make sure that the correct payment and processing fee accounts are selected. You can find more information in the following articles:

• Choose where to record payments and processing fees for QuickBooks Payments
• Standard Payment Fees & Rates

I'll be around if you still have follow-up questions about payments and processing fees in QuickBooks. Keep safe!

I am getting more and more frustrated with QB.  As much as we pay monthly these things should be available.