Skip to main content
October 30, 2024
Question

Can you explain to me on the mobile app? When I pull up a customer it pulls me up the customer's name what they owe me but I can't see an invoice. There's no place to do

  • October 30, 2024
  • 1 reply
  • 0 views
Please address this issue. I do have a Droid phone but unfortunately most intelligent people do 

1 reply

MorganB
October 30, 2024

Hey there, rrockpirate.

 

Thanks for bringing your question forward here in the Community. I want to make sure you're able to view invoices in your QuickBooks Online mobile app.

 

I recommend trying these some of these troubleshooting steps to rule them out:

 

1. Change the Wifi data connection on your device to 4G (varies by device).
2. Close and restart the app.
3. Clear app data. To do this:
   a. Open your device Settings.
   b. Select Apps (varies by device).
   c. Choose QuickBooks app from the list, then select Storage.
   d. Select clear data.
4. Power down and restart your device.
5. Uninstall and reinstall the app.

 

The following article provides additional info about fixing common errors in the QuickBooks Online mobile app for Android.

 

Please give these steps a try and see how things look afterward. I'll be here if you have any other questions.