Question

Cannot update purchase description in purchasing field of products and services

Forum|Forum|1 year ago
March 14, 2025
4 replies
0 views

I have some products and services that I need to update the purchase description on. For example, let's say my purchase description says "Super Widget 2 pack - 20 packs per carton" and I want to update it to "Super Widget 2 pack - 10 packs per carton".

When I make the edit and click save, QBO refuses to save and instead gives me an error message.

I have tried I don't even know how many times to have support help. Clearing cache doesn't help. Opening in another browser or incognito mode doesn't help. Sharing my screen with them and having them watch while I replicate the error message over and over again doesn't help. Creating a case and having their internal team take a look and try to fix it doesn't help. This problem has been going on since September of last year and I haven't had one person able to tell me how to fix this.

QuickBooks Online

Bryan_M

I hear you, @Teodoro42. I also appreciate for taking action on performing troubleshooting steps and contacting our team to fix this issue as soon as possible. Let me direct you to the best help for this.

Before anything else, I'd like to know what specific error is shown when you try to save the edited purchase description so we'll be able to determine what resolution to give.

In the meantime, I suggest reaching out to our Live Phone Support Team again to review the issue you raised with regard to updating your purchase description. Also, I recommend providing the case number to avoid repeating the details and save you time.

I'll also share this article if you want to see what's your best sellers, on hand, the cost of goods, and more: Use reports to see your sales and inventory status in QuickBooks Online.

Feel free to return here if you have additional questions about editing the purchase description of your product by leaving a reply below. We'll be willing to lend a hand.

T

Teodoro42Author

Hi Bryan,

Thank you for reaching out. When I try to save, a notification with an exclamation mark in a red triangle at the top appears and says "We couldn't save your item. Something went wrong. Please try again later." I have been trying again later since last September with no success.

K

Knightskye75

Same with me. I have been struggling with this since December. I am unable to update purchase descriptions manually. I am also unable to Export QBO CSV, change information on that and import back into QBO without getting the "Something went wrong, try again later" message. It is very frustrating.

D

Dandie_A

I understand you're experiencing a frustrating issue, Knightskye75. To best assist you with this, I recommend connecting with our phone support team. They have specialized tools and resources to investigate this further and get you a quick resolution. I can help you to contact them.

Here's how:

Select (?) Help.
You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
If you can't find answers to your questions, select Contact Us to be connected to an expert for help

Moreover, if you are looking to apply multiple filters to enhance your reports, the customize report feature in QuickBooks Online is a valuable tool you can utilize.

If you require additional support with purchasing products and services, or any other inquiries, feel free to return here by clicking the Reply button. I'm here to help you out. I'm here to assist you further.

K

Knightskye75

Hello Dandie! I appreciate you reaching out. However, similar to the original poster, I have attempted to get this resolved via QBO tech support. I continue to receive emails from the support team saying that the engineers are still working to try to fix the issue and that there isn't an estimated timeline. Meanwhile we are unable to effectively use this product. My intent in posting was with the hopes that if enough of us as users are experiencing the same issue and post alongside the original user about it that this will get someone's attention at Intuit who can see it through to completion sooner. Again, thank you for reaching out.

A

AmericanTent

Jumping into this conversation --

We're trying to implement a price increase for 4,000+ Product SKUs and QuickBooks Online is giving me the same error when I try to import a csv file. "Something went wrong. Try again later." Extremely frustrating when this has a huge financial impact on our company. I've been trying to import the files since mid-May and have no luck with contact from the customer service team.

Has there been any progress made on this issue?

cody_a

Employee

@AmericanTent We understand how frustrating it is to encounter an error when trying to implement such an important update for your business, especially when it's been ongoing for a while.

We've escalated your issue regarding the CSV import error for your product SKUs to our Next Level Help team. They will carefully review your Community comments and support history to understand the full context. You can expect to hear from one of our experts soon with next steps.

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