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September 5, 2024
Question

Cant send invoices got this message on screen "Email hasn’t been sent. Double check your info and try again"

  • September 5, 2024
  • 1 reply
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1 reply

September 5, 2024

Hello, @apedro092.

 

I've got some steps to help you send your invoices in QuickBooks Self-employed (QBSE).

 

The error usually happens when the email address format is incorrect. To fix this, we can re-enter both your email address and your customer's email address on the Invoice page.

 

Here’s how to re-enter your email address:

 

  1. Go to Invoices from the left menu.
  2. Click Create invoice
  3. Hit Edit work info
  4. In the Email field, re-enter the email address.
  5. Click Save

 

Now, let’s re-enter your customer's email address on the same page:

 

  1. Click the Edit customer info.
  2. In the Email field, re-enter the email address.
  3. Click Save

 

Moreover, if the troubleshooting steps above do not work, you can resend the invoice using a new incognito or other supported browser.

 

Learn how to personalize your invoice in QBSE, you can visit this article for more information and guidance: Customize invoices in QuickBooks Self-Employed.

 

Let us know if you have further questions about managing your invoices in QBSE. We'll be right here to help you at any time.