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Kane98122
February 22, 2023
Question

Category Disappeared on my Bill Section

  • February 22, 2023
  • 2 replies
  • 0 views

All of my chart of accounts category disappeared and won't come back, the techs cannot seem to fix it.

I cannot work until this is fixed, any thoughts ?    

 

2 replies

Adrian_A
Adrian_A
February 22, 2023

Hi there, Kane98122.

 

You may be experiencing some browser-related issues. Let's run some steps to fix why the category section disappear.

 

To start with, log into your account in an incognito window. Incognito won't save your browsing history, which can result in unusual behavior.

 

You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Also, you'll want to clear the cache and make sure you're using a supported and up-to-date browser. It can fix any browser-related issues.

 

I've also added this reference as your guide in managing bills: Enter and pay bills.

 

I'm just a post away if you have concerns about paying bills.

K
Kane98122Author
February 23, 2023

We did this several times, the Tech staff cannot figure it out and remain un-helpful. I don't know what to do ?

Cannot run my books with out this. My chart of accounts are in the program and my categories are also there just a broken link between the pages. 

Rubielyn_J
Rubielyn_J
February 23, 2023

This isn't the experience we want you to have, @Kane98122. I wish I could make it better.

 

Since the issue persists after doing the steps provided above, it would be best to contact our support team again. They have full access to your account, and you can submit a request for investigation. They can also determine its main cause to ensure it won't happen again.

 

Here's how to contact our QuickBooks Online support:

 

  1. Proceed to the Help (?) icon at the top.
  2. On the Assistant tab, select Talk to a human.
  3. Enter your concern in the Type something field, then click the send icon.
  4. Choose I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

Additionally, I've added these articles that'll help you manage your bills in QuickBooks:

 

 

I appreciate your understanding on this matter. Please know that we are determined to get this resolved.

F
Frustrated catagories
May 28, 2024

This just happened to me.  Were you able to get your categories back?  If so, how did you do it? 

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