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progressivegmp
September 29, 2023
Question

CEO, President, VP of QuickBooks - Not aware/Negligence

  • September 29, 2023
  • 1 reply
  • 0 views
QB Top Management seems to be not aware of how many issues/errors/bugs in the Software. No one in QB really cares, monitor and help customer for Software Issues/Bugs/Errors.

Is CEO, President, VP of QB reading this?

1 reply

R
RoseJillB
September 29, 2023

Hi there, progressive.
 
This isn’t the kind of service that we want you to experience using QuickBooks Online (QBO). We value your time in getting assistance to fix any possible issues you have encountered using the application.
 
I can be of assistance to ensure you get the fixes needed for your concerns. However, would you mind telling me what specific concern you have with QuickBooks? This helps me determine the correct resolution to it and sort it out.
 
The Community is always here to assist you, and I’ll wait for your response to get things sorted out.

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progressivegmpAuthor
September 29, 2023

Are you the President of QB?

How can you help - discuss on a public platform? This is not a general issue.

Is QB want to discuss issues on community - no confidentiality/privacy/security?

Called 3 times in last week/spent more than 3 hours 

Right now on call with Call center in Philippines? This customer service agent put me on hold for last 15 minutes, I try to find out if he is still there - no response! That is why I have to write this reply!

There is no QB direct number in USA customer service to solve issues right away. QB customer service agents do not QB Software and ask randoms things to try!

QB don't work with values they post on their website? It is fake/false impression to customers.

 

This needs to be read by QB CEO, President and Vice Presidents!

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progressivegmpAuthor
September 12, 2024

QB CEO/President/Senior Management still sleeping - unaware of the issue QB is having!

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