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SalesmanGil
November 6, 2023
Question

Chart of Accounts Clean up

  • November 6, 2023
  • 1 reply
  • 0 views

We are cleaning up after a previous train wreck of a bookkeeper. We are moving to a unified chart of accounts naming convention, and we need to make some accounts inactive. The problem is that they were used previously, so we receive this error: This account is used by a product or service

 

I have all old services marked as inactive as well. What else can I do? 

 

 

    1 reply

    A
    ArielI
    November 6, 2023

    I understand that you need help accessing your chart account smoothly, @SalesmanGil. Our engineers are investigating and fixing the issue. You can contact us so we can add you to the list of affected users.

     

    To reach us: 

     

    1. Click the Help icon at the top right corner. 
    2. Hit the Contact Us button. 
    3. Enter "Chart of Accounts not populating" in the box. 
    4. Click Let's talk. 
    5. Select Start messaging or Get a callback. 

     

    While waiting for the resolution, visit this page: Make an account inactive on your chart of accounts in QuickBooks Online.

     

    I have located an article that provides guidance on managing transactions in QBO: Help Articles.

     

    If you encounter any issues accessing QuickBooks, please send us a message so we can assist you. Have a great day!

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