Skip to main content
November 6, 2023
Question

Chart of Accounts Inactive Account Keeps Appearing Reports

  • November 6, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

November 6, 2023

I'm here to assist you in organizing your accounts by providing some insights about inactive accounts showing on reports, JHilbert.

 

Inactive or deleted accounts can show up on your financial reports in QuickBooks Online if they were used in transactions before being deactivated or deleted.

 

You have two options to stop these from appearing in your report. You can either temporarily remove them or completely delete them from reports.

 

To temporarily delete them, here's how:

 

  1. Open the financial report you are currently working on.
  2. Click the Customize button and scroll down to the Rows/Columns section.
  3. Set the Show non-zero or active only option to Non-zero.
  4. Click on the Run report button to generate the updated report.

 

To remove an inactive account from reports, you need to reactivate the account first and then choose to merge, move, or delete it. You can refer to the instructions outlined in this article to complete the tasks: Remove deleted accounts from reports in QuickBooks Online.

 

Moreover, you can save its current customization by memorizing your report. Doing this provides convenience and time-saving benefits, allowing you to generate customized reports whenever needed and efficiently access them.

 

Let me know in the comment below if you require further assistance with managing reports or related matters. I am here to support you at any time.

February 7, 2025

Inactive accounts are displayed only on the balance sheet, not the profit and loss report. I have tried everything you noted, but it does not work.  I have even made the accounts active and inactive again, but to no avail.

Any other suggestions?

FishingForAnswers
February 7, 2025

@Tim199  Unless the inactive accounts in question are appearing with a $0.00 balance, the system is working as intended.

 

If you were able to remove accounts from the balance sheet that had a remaining balance, whether positive or negative, it would break the balance sheet.