Question

Checks aren't printing properly. Not lining up. How to adjust margins? Top margin needs to come down.

Forum|Forum|7 years ago
December 1, 2018
22 replies
0 views

Original commenter did not share additional details

QuickBooks Online

Let's repair your Adobe Reader to correct the margin alignment, colin-sjostedt.

To ensure that your Adobe is on its latest release, we can update it first before repairing it. Then, try printing a check again to see if the margins are lining up correctly. If you get the same result, you can proceed with repairing your Adobe installation.

Here's how:

Close Acrobat/Reader and all open web browser windows.
Select the Start button at the bottom left of your screen.
Type Control Panel, and then press Enter.
Select Programs and Features, Acrobat or Adobe Reader, and then click Uninstall/Change.
In the Setup dialog box, select Next.
Select Repair, Next, and then select Install.
When the process is complete, click Finish.
Restart your computer.
Log back in to QuickBooks Online, and then try to print a sample check.

After giving these steps a try, let me know if your check alignment is fixed. I'll be around if you need more help.

E

Executive Travel

Hello. I am still having issues with the check alignment being off.

I tried to do what the forum asked, and still not printing right.

E

Executive Travel

I tried to do what the forum asked, and the checks still do not line up.

They are off by just a little. Please help.

R

Rasa-LilaM

Greetings, Executive Travel.

Thanks for following the steps necessary to resolve the printing issue. Allow me to step in for a moment and provide further insights about this.

We’ve received reports that some customers are having a problem when aligning checks. Our engineers are finding a solution to get this resolved as soon as possible.

While they’re still working on a fix, we’ll have to add your company to the notification list. This is to ensure you receive email updates regarding the resolution status.

I encourage contacting our QBO Care Team since they can add your company details in a secure environment. Please provide them this number for easy tracking: INV-30724.

I’ll update this thread once the permanent resolution is available.

This information should help you move forward. I appreciate your patience while we’re working on this. Please know I’m here to help if you have any questions or concerns about QBO.

E

Elaine7821

As this post hasn't been updated with the solution (as promised) I assume that the engineers haven't been able to find one in the 12 months since - would that be correct?

Elaine

J

JeffHaskins

I copied this from another website I found online.

https://www.laserprinterchecks.com/quickbooks_desktop.asp

To Align Desktop QuickBooks Checks:

From the File menu, choose Printer Setup.
At the Form Name drop-down choose Check/Paycheck.
For the check style, select Voucher check.
Click Align on the right.
Print a sample and compare it to your pre-printed checks.
Using the grid on the sample adjust the horizontal and vertical settings; then click OK
Click Align again and Print another sample.
Compare the sample to your paycheck stock and adjust the alignment again as necessary.
Repeat steps 4 through 8 until you have the alignment perfect.

S

St Michael

Checks have been printing fine for a long time, until recently.

If I adjust the grid so that the $ mark lines up with the numbers, the written number before DOLLARS is two high.

Even without adjustment, the printing on panel 3 of voucher checks is too high.

What has happened to suddenly go from fine to being off?

Candice C

Good Afternoon, @St Michael.

It's great to see a new face here in the Community. Let's work together to get the alignment on preprinted checks fixed as soon as possible. It only takes three easy steps to resolve this problem. Here's how:

Step 1: Set up printing preference

Go to the Gear (Settings) icon.
Pick Payroll Settings under the "Your Company" section.
Choose Paycheck Printing in the "Preferences" section.
Press Preprinted QuickBooks-compatible voucher check stock.
Select how many stubs to print and then OK.

Step 2: Set up check alignment

Go to the Open Alignment Window, then print the sample check.
Follow the steps and then close the window.
Hit Align Checks and then print the PDF file.
Enter the letter and number that fits best.
Pick Update Settings and then OK.

Tips on how to align the print

Low - Enter a letter that’s before the letter K (A to J) to move the information up.
High - Enter a letter that’s after the letter K (L to X) to move the information down.
Far-right - Enter a number that’s less than 5 (0 to 4) to move the information to the left.
Far-left - Enter a number that’s more than 5 (6 to 9) to move the information to the right.

Step 3: Print a sample paycheck

Go to the Payroll or Workers menu.
Choose the Employees portion.
Click the Paycheck List under "Run Payroll."
Locate and select a paycheck and then press Print.

Let me know how it goes. I'm only a post away if you need me. Take care!

J

jla5

For anyone who is still running into this issue (Oct. 2022), if you have recently upgraded to a Windows 11 PC, your printer may not be compatible, which caused the checks to not line up correctly (voucher style) in our case. I wanted to share this in case it helps anyone.

B

barstart

Also... I don't see a mention here of the fact that you need to make sure your PDF is set to print at 100%, not "fit to page". You have to remember to do this every time you print checks.

I just had vouchers print the payee name over the routing and account number on the bottom of the check without shrinking the text or re-aligning anything. Fortunately, it seems to be a one-off as I cannot duplicate the problem.

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