Click and click and click to get QB to do something, then have to refresh browser to make it happen

Okay, I know Intuit will insist that this problem is my failing, but I just don’t see how and where. One hundred percent of the time, I launch Chrome and clear browsing data before I launch QB. Then, more than half the time, it takes forever for QB to open to the login page. Sometimes it takes so long I refresh Chrome, which of course means I have to start all over.

Then, once in QB, almost everything I try to do does not happen immediately that way it did prior to fall 2023. Try to open a report: I can see that my mouse is working, I can see a response from what I’m clicking on, but nothing happens. I wait what seems like a long time—far, far longer than I am accustomed to waiting in this product that my client pays good money for—then I refresh my browser, which happens immediately because the problem isn’t my computer (Windows 11 desktop hardwired to modem) or my mouse or my internet connection (speed test says good and monitoring app does not show lost connections). I am not running Chrome in incognito mode, though I am running a VPN, which I have been doing with QB for years, without this issue. Have I missed addressing anything else in the “Why is my QuickBooks Online slow?” article updated two weeks ago (hmm, what’s going on that it need to be updated two weeks ago?). I see a few postings where QB Team members mention this or that investigation, but I don’t know that I can see a list of those investigations, see if my issue is there, and honestly, how long do these take to fix?

After I get tired of waiting for something to happen and I refresh Chrome, QB may or may not produce what I had clicked on prior to refreshing. Other examples: I try to drill down into a transaction that appears in a report: nothing happens. Try to save a transaction just created or edited: nothing happens. Click to “print and download” my “modern” (ugh!) invoice: nothing happens. Click to Save and Close that invoice: nothing happens. Click to open another menu item in a new tab: nothing happens. Click to export a report to Excel: nothing happens. Click to sign out of QB because you have to get on with your life and your client is paying you a lot of money to get these tasks done: nothing happens.

This seems to be worst, slowest, most non-responsive in anything involving reports, which I blame on the new Report experience, “modern” or whatever—not “classic.” Classic as in, has worked for years, easy to customize, nothing wrong with it that I was aware of.

I have not called Support about this because it might not happen while on phone with them, since I am exaggerating a little above when I imply this happens all the time and always fails completely. Just most of the time. And the last time I was on the phone with Support and doing an hour-long screen share, it did happen, again and again and again, and you can be sure I pointed it out to the Support person, who didn’t care.

Have filed at least two Feedbacks on this, older one dated 12/1/23. Like I said, this has been going on for months.

If I hadn’t been using QB Online for more than ten years without this complaint (though with many, many other complaints), and if this had been happening for longer than the last 5 or 6 months, then I might think that it’s something on my end. But this started around the time that QB ruined reports and client invoicing.