Collecting payment via credit card is not showing up on my invoices despite having it turned on. How can I fix this?

Welcome to the Community. Amy.

I’m here to help you solve your invoice payment via credit card in your QuickBooks Online (QBO) account.

Before that, I’d like to verify if you had set up your payment through your Account and Settings. Doing this would change the company preferences and the default of the payment option of your invoices. Know that if you have changed the received payment option on a specific invoice, it’ll only affect the invoice that you have changed and won’t affect your company preferences.

Moreover, if you have completed the setup of your invoice payment through the general option. There’s currently an ongoing investigation regarding this matter. Rest assured that our Product Development team is committed to solving this issue.

I recommend contacting our support team to learn more about the status of the current investigation. You’ll be then added to the list of affected users and will receive updates via email.

To contact our support team:

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how would you like to contact with QB support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

As a workaround, let’s turn on the accept options of your Credit Cards and ACH payments in the Account and Settings. Then create an invoice, and turn off the accept credit card while keeping the Accept ACH payment on by clicking the Edit button beside the Online Payments. In that way, your credit card invoice payments will go through.

Furthermore, check out this article to know when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Let me know if you have any other questions regarding your invoice payments in QBO. I’m always here to help.