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tbritt
September 17, 2020
Question

Compliance Documentation

  • September 17, 2020
  • 3 replies
  • 0 views

Good Day,

 

I'm having a bit of a difficult time getting a concrete answer on the acquisition of a particular form of compliance (an SSAE 16 report or a SOC1).  Does QB online use either of these reports for controls and compliance? The only reason I ask is that for most of our 401k audits, an SSAE 18 or a SOC1 report will not suffice as proof of said compliance (according to the AICPA).  I'm a bit stuck between a rock and a hard place, and I don't really know where to turn.  Thank you for your time; please advise at your convenience.

 

Best,

Tbritt 

3 replies

M
Maybelle_S
September 17, 2020

Thanks for bringing this with us, @tbritt.

 

Software companies such as Intuit is not required by SOX to provide a Trust Services Criteria (TSC) SOC1, SOC2, or SSAE16 report.

 

However, Intuit is required to file an annual certification that is part of the Intuit 10K filing. This is available online: https://investors.intuit.com/financials/annual-reports/default.aspx.

 

Aside from that, the Intuit Online Payroll Services are subject to an annual audit of the control environment following SSAE18 guidance. That results in a SOC 2 Type II report.

 

To obtain this report , you'll need to contact our Customer Care Team. From there, they can create a request for the report you need.

 

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

D
Doris8
April 29, 2021

Hi Maybelle,

well, I am going around with one of my auditors about the SOC1.  She is surprised as Paychex, ADP and other nationally-known payroll companies all readily provide their SOC1 reports without delay.

I have been with QB Desktop for 25 years, with many clients and audits, nobody ever before asked for SOC1.

So, I feel stuck.  

 

Doris Laux

M
MirriamM
April 29, 2021

Hello there, Doette. I can see the urgency of getting this resolved. 

 

To get a copy of the SOC1 report, I invite you to contact our Customer Care Team. Doing so, you can request a copy of the data you need. 

 

To reach them, here's how:

  1. Go to the Help menu of the company file.
  2. Select QuickBooks Desktop Help.
  3. Click the Contact us link. 

For more information on the availability of our support, feel free to check out this article: Support hours and types.

 

Keep me posted if there's anything else that you need in QuickBooks, I'll be around to provide further assistance. Have a great day.

D
Doris8
April 29, 2021

Hello,

I have been trying for a month now to get the SOC1 for Desktop.  My auditor is asking for it and I have been unsuccessful. She is surprised that Intuit is causing so many delays in a widely used and generally publicly available.

I am at a loss.

DLaux

    C
    Cardiac
    May 12, 2025

    I'm looking for a bridge letter to fill the gaps since your last Soc 2 audit.

     

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