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B
Bob_E
June 17, 2024
Question

Contractors not always showing up in Time Entries, after filling in time for the last pay period.

  • June 17, 2024
  • 2 replies
  • 0 views
After adding time entries for contractors the last pay period, exiting time entries to a different screen, e.g., dashboards or other, then re-entering the time entries screen and selecting a date range for the last pay period, with display by set to contractors or all team members - the contractors do not appear. 
However, if I put in the date range using Custom then the contractors show up. 
Shouldn't they always show up. 
If I put in a date range of this month or last month, contractors do appear.

    2 replies

    A
    Aldren18
    June 17, 2024

    I appreciate your diligence in identifying this discrepancy with contractor visibility in your time entries screen, @Bob_E. Let's collaborate to resolve this and ensure your contractors are consistently displayed.

     

    The inconsistency you're experiencing is primarily because of the time approval process in QuickBooks Online. Contractors should appear in all relevant date ranges, but unapproved time entries may affect their visibility. Let's address this by verifying and approving the time entries:

     

    For QuickBooks Online (QBO), here's how:

     

    1. Navigate to the Time section and select Time entries.
    2. Ensure that it is set to Display by Date before clicking on Approvals. Alternatively, set Display to All workers to approve time.
    3. Choose the date range, and from the Status dropdown, select Unapproved.
    4. To review timesheets, click on the name of the team member whose timesheets you want to review.
    5. Verify that all the information is correct, then click Approve time followed by Approve and lock time.

     

    For QuickBooks Time, follow these detailed steps:

     

    1. Go to Approvals.
    2. Choose the report dates and team members.
    3. Select Run Report.
    4. Select either Select all unapproved or select individual team members.
    5. Select Approve Selected.

     

    Additionally, mark as check the Import contractors as team members option in the Preferences section. After that, navigate to the QuickBooks Payroll icon and click on Import to synchronize time entries accurately.

     

    I've included a screenshot for your reference:

     

     

    To enhance your QuickBooks Online report experience, consider bookmarking these helpful guides for valuable insights on effective report management. 

     

     

    I'm just a post away if you have questions or need assistance with your time entries, @Bob_E. Click the Reply button to continue this conversation or create a new post. I'm committed to resolving all your issues and ensuring you have a seamless experience with QuickBooks.

     

    B
    Bob_EAuthor
    June 19, 2024

    I followed your recommendations. All time entries are (and were) approved but still do not display for any time period for any Display by including contractors and all team members. 

    B
    Bob_EAuthor
    June 19, 2024

    Also, I went to QB Time and made sure all of the settings specified were set correctly. The time entries do show up under this month, last month, and custom time period. It seems to me that if they showed up under these time periods, they should show up under this "This Pay Period" and "Last Pay Period". 

    Additionally, I cleared my cache and also tried another browser. Same issue. I suppose that I can live with it as it is, but it's not optimal. 

    C
    Caden_
    October 24, 2024

    I am experiencing the same issue and went through the steps suggested but it didn't fix the issue, did you ever find a solution to this problem?

    M
    MirriamM
    October 24, 2024

    I know the importance of showing the contractors in your time entries, Caden_.

     

    Thank you for following the suggested steps to address the issue. To dig deeper into why the problem continues, I recommend reaching out to our Customer Care Team.

     

    You can contact them by clicking the ? Help button in the top-right corner of your QuickBooks Online account and select Contact Us to chat with a live agent. Be sure to check their support hours to know when they're available.

     

    For assistance in tracking and managing your team's timesheets in QuickBooks Online, you can refer to this article: Track and manage time in QuickBooks Online.

     

    If you have any other questions about QuickBooks, feel free to leave a comment below, Caden_. We're here to help!

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