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Hilkil5
February 15, 2024
Question

Conversion to Online

  • February 15, 2024
  • 1 reply
  • 0 views

Hi. I need help with my account. When we converted it to Quickbooks online last year, something weird happened with the Accounts Receivable. When you look at the Chart of Accounts it has a $0 balance but when I run a balance sheet there is a -$3220 balance. All of the journal entries were from a specific day with a weird system generated number. I tried deleting them and now the balance sheet is showing $0 but the chart of accounts is showing a positive $3220. How can I clear this balance? It should be $0 in both places.

1 reply

4
4Gal
February 15, 2024

You'll need to run the comparative trial balance report to find the differences. You will use Journal Entries to correct this.

M
Maybelle_S
February 15, 2024

Hello there, Hilkil5. Let me provide some guidance on how you can review the report period to ensure accuracy.

 

First, ensure the date filter for the balance sheet and chart of accounts is set to the same period for accurate balance comparison and discrepancy identification.

 

Additionally, you can click on the specific entry in the register to trace the transactions causing the imbalance, review the details, and delete or adjust the entry if needed to correct the balances in the chart of accounts and the balance sheet.

 

Here's how:

 

  1. Go to the Transactions menu and then Chart of Accounts.
  2. Choose the account you want to run.
  3. Click View register.
  4. Tap the transaction.
  5. Hit Delete.
  6. Pick Yes to confirm.

 

Furthermore, you can check this link to personalize the format for your reports: Customize reports.

 

Let me know if you have other questions about your balances in QuickBooks. I'm always here to help. Take care.

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