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PJPH
April 5, 2025
Question

Credit Card Chargeback

  • April 5, 2025
  • 1 reply
  • 0 views
Hi! I can not seem to figure out a tricky quickbooks situation. Our customer paid by credit card which was charged back 12/17/25. Invoice was for $239.00 and QB added a $10.00 fee-So Dec statement when reconciling in QB is off by -$249.00- Customer FINALLY paid with a bank check and it was deposited on 3/31/25-except they gave us $300.00 and told us keep extra. I have never had a situation like this -not sure how to handle so statements reconcile

    1 reply

    MsNorthPND18
    MsNorthPND18
    April 5, 2025

    Recording credit card chargebacks in QuickBooks Online (QBO) simplifies your business transactions, PJPH. I'm here to assist you and provide additional support.

     

    Kindly specify whether you need to reconcile for December or March. Additionally, for the $300 bank check, ensure it is recorded as a deposit impacting Accounts Receivable (AR).

     

    Here's how:

     

    1. On the Bank Deposit screen.
    2. Scroll down to the Add funds to this deposit section.
    3. Click on the deposit.
    4. Select Accounts Receivable as of the Account for this transaction.
    5. Hit on Save and close.

     

     

    If the invoice is open, apply the payment by selecting Receive Payment. Any excess will be recorded as an unapplied payment, which can be applied to the next open invoice.

     

    To get personalized help from bookkeeping experts, need your books organized for tax time, or prefer a dedicated bookkeeper to do your books for you, Live Experts has you covered.

     

    Additionally, you can refer to this article to learn how to review your beginning balance and identify issues in accounts that have not been reconciled previously: Fix issues the first time you reconcile an account in QuickBooks Online.

     

    If you find yourself needing a little bit more help with managing credit card chargeback or QBO banking-related queries, I'm always here and ready to lend a hand.

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