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May 17, 2024
Question

Custom reports column names show up as Entity_Column instead of the actual name.

  • May 17, 2024
  • 2 replies
  • 0 views

After a recent update i tried pulling a custom report i use all the time. All of the custom fields show as Entity_Column followed by more. One example is "entity_column_estimate_udcf_13".

Ive tried logging out and restarting both QB Online and my computer. Ive opened it in 2 different browsers and cleared the caches on both. My coworker with access to the same saved reports is not having this issue. When i make a new report with the same custom fields it shows just fine. I don't want to remake all the reports again when i am the only one being affected by this.

When exporting the reports it pulls the column names the same way with the Entity_Column as the names. I know i can change the name on the report in excel but i would like it fixed in QB Online so it stops showing it at all and goes back to the actual names of the columns.

2 replies

Candice C
May 17, 2024

Hello, @Maddie23

 

Welcome to the Community!

 

With the details you provided, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help ? icon in the top right-hand corner. 
  2. Press the Contact Us button. 
  3. Enter your question and hit Let's talk
  4. Scroll down and choose to Get a callback

 

It's that easy! 

 

Keep us updated on how the call goes. Bye for now! 

BigRedConsulting
May 17, 2024

RE: All of the custom fields show as Entity_Column followed by more. One example is "entity_column_estimate_udcf_13"

 

Another of the many, many bugs in QuickBooks Online. Has Intuit forgotten how to test software before they release it?