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C
cateydid2003
September 23, 2024
Question

Custom reports not sending

  • September 23, 2024
  • 1 reply
  • 0 views

I have custom reports set up to auto send every Sunday. For the last 3 weeks, these reports haven't been sent. I called for help. They told me there was a ticket in for the issue and would be adding me to the ticket so I could be updated. I haven't seen anything. Is there anywhere I can find updates to known issues?

1 reply

H
Heide DC
September 23, 2024

I appreciate your effort in reviewing and sending customized reports weekly in QuickBooks Online (QBO), Cateydid2003.

 

Since you've already raised a ticket with the report not being sent automatically, I recommend reaching out to the QBO support team again for further assistance and updates on the progress of the ticket. This will help ensure that you receive the most current information regarding the issue. Here's how to contact them:

  1. Open your QBO account and select the Help (?) icon.
  2. In the search field, type in your question or issue.
  3. Click on Contact Us, then choose a way to connect with the right expert:
  • Chat with an expert
  • Schedule an appointment
  • Get a Callback from the live expert

 

You can also reach them using the direct phone number provided in this article: QuickBooks Online Support.

 

In addition, you can visit this article to learn a report that allows you to save it with its current customization settings: Memorize reports in QuickBooks Online.

 

Please keep us updated if you have additional information as you contact our support team. We'll be around to hear from you. 

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